During my recent trip to Hong Kong, I stayed at two hotels: the Hollywood Disney Hotel and the Harbour Grand Hong Kong in Hung Hom. I wasn't very satisfied with either. First, the Hollywood Disney Hotel was a world apart from the Disneyland Hotel. The facilities, layout, and service were all mediocre. The Harbour Grand Hong Kong felt the same way; the service was very average, not what you'd expect from a five-star hotel. Shortly after I checked in, a staff member brought another customer into my room. They later explained that the front desk had made a mistake with the room number. Because I forgot my credit card, I paid the deposit with a debit card, and they said it would take 4-5 weeks to refund it, citing bank issues. We had no idea that the hotel was using this method to tie up our money, benefiting their own cash flow.