Macau airport transfer service/hotel transfers to ferry terminals and ports/Macau private charter service

1. Nighttime fee explanation: The normal vehicle rental duration from 7:00-22:00 is charged at regular rates. A night service fee of 100 CNY will be applied between 5:00-7:00 in the early morning and 22:00-24:00 in the evening. A night service fee of 200 CNY will be charged between 0:00-5:00 in the early morning.

2. Overtime waiting fee explanation: If the waiting time exceeds 30 minutes from the scheduled time, an overtime waiting fee will be charged. Any wait time exceeding 30 minutes will be calculated as 1 hour with a minimum charge of CNY 200. Wait time exceeding 1 hour will be calculated as 2 hours. The specific fee will be determined by customer support.

3. Schedule Notice: If you need to change the pickup/drop-off time, please inform customer support at least 3 hours in advance. Last-minute changes without prior notice will be charged at the standard rate.

4. Vehicle Cleaning Fee Explanation: If the vehicle is damaged, soiled from eating, or vomited in, a cleaning fee will be charged. The specific amount depends on the situation. If you're prone to motion sickness, it's recommended to take motion sickness medication beforehand.

5. Prices may fluctuate during holidays and major events. For details, please contact customer support.

6. Hong Kong prohibits pregnant women from mainland China from entering. If any passenger is pregnant, please inform us in advance. Otherwise, the driver may refuse service without refund, and all resulting issues will be the passenger's responsibility.

7. Customers moving house, carrying goods, or with large amounts of luggage should notify customer support in advance.

8. For private charters billed by the hour: Once the pick-up time is confirmed and the driver arrives on time, the rental duration will start counting from the scheduled time even if the passenger fails to depart as agreed due to personal reasons. We appreciate your understanding. (Our staff will reconfirm your pick-up time one day before your trip. If you need to adjust the pick-up time, please notify customer support at least 3 hours in advance.)

9. As the product involves transportation services in Macau, if passengers are unable to cross the border to Macau due to issues with their Entry-Exit Permit for Hong Kong and Macau or visa on the travel day, the transportation fee for that day is non-refundable and non-changeable (please ensure you have checked and brought all required documents for crossing the Macau border). If delays occur at the border due to customs inspection of passengers' IDs or luggage (containing prohibited items), a waiting fee of CNY 300 per hour will be charged, with any duration under 30 minutes counted as one full hour. If border crossing is denied due to document issues, the full transportation fee will still be charged.