Ctrip customer service S27396 (Lu, male) maliciously hung up the phone, delayed processing, malicious threats, protected subordinates, concealed facts, two recordings on the morning of January 24 (40 minutes and 36 minutes respectively) proved that Ctrip customer service S13938 (Li, female) did a one-size-fits-all, and notified the "final" plan without negotiating with me. The service attitude is extremely bad, concealing facts, fooling consumers, on January 24, multiple voices are proof of Trip.com complaint supervisor N05223 (Chen, female) without any agreement with me, closed the complaint order without authorization, promised to return the call time without returning the phone, procrastinate the work, work efficiency is inefficient, Incompetent, multiple multiple voices up to 15 days are the certificate booking number 6X72JF, and the Trip.com order number 22075207826