LloveshoppingmamiThe hotel is quite old; the facilities, room amenities, and even the elevators are showing their age. The biggest and most serious issue is the terrible soundproofing in the rooms. If you're looking for a relaxing stay where you can sleep in until you wake up naturally, this hotel is definitely not for you! However, if you wake up at 7 AM every day, then this hotel might be perfect. The soundproofing is incredibly poor! You can hear conversations from next door very clearly. If there are kids around, it's an absolute nightmare, unbelievably noisy! Plus, the room doors slam shut with a very loud bang every time.
There were several families with children staying next to me, and every morning at 7 AM, it was a constant cycle of opening and closing doors, running, jumping, and shouting. I complained to the reception, but it only stopped for half a day before the running, jumping, and shouting started again. Eventually, I couldn't take it anymore and went down to reception to request a room change!
If the staff had offered me a room change after my first complaint, I would have praised them highly. Unfortunately, they completely ignored it until I couldn't stand it anymore and demanded a room change. Only then did they move me, which doesn't really meet the standard for hotel service and problem-solving.
Housekeeping wasn't very thorough; they only made the bed, didn't change the sheets, and sometimes remembered to change the towels, sometimes not. Also, the towels and sheets weren't very clean and had stains. As for vacuuming, it wasn't done daily; they only vacuumed if you asked them to, otherwise, they didn't.
On a positive note, the hotel staff were polite, friendly, and always smiling. The rooms were also reasonably spacious with enough room for luggage. And the location is right in the city center, which is very convenient.
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