Floor 15, Unit A, Building 1, Huatiancheng Residential Community, Yongding District, Zhangjiajie, Hunan, ChinaView Hotel Details
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Zhangjiajie Meets Your Inn Guest Reviews
3.7/5
49 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.8
Amenities3.5
Service3.8
Cleanliness3.8
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All reviews(49)
Positive reviews(43)
Reviews with photos/video(10)
Great service(17)
Clean and tidy(13)
Convenient location(13)
Awesome rooms(10)
Great value for money(8)
Great location(8)
Awesome stay(6)
Classy environment(2)
Negative reviews(6)
Emelynems
Romantic Tatami Room
Stayed in Aug 2024
Travel with friends
9 reviews
5.0/5
Outstanding
Posted on Aug 15, 2024
"The place is located across from the train station. It’s very convenient for traveling around the town, and the room is clean with service staff were very helpful and accommodating ."
Response from Property: 非常感謝尊貴的客人的入住體驗,首先我代表中國人民歡迎你們來中國張家界遊玩!我們用心服務於每一個入住的客人,期待有緣再來張家界遇見·你,祝你們生活愉快!平安喜樂!
Evgeny P.R.
Romantic Tatami Room
Stayed in Jun 2023
Solo travellers
17 reviews
4.7/5
Amazing
Posted on Jul 2, 2023
Very nice budget hotel. Right next to the cable road to the mountains of Zhangjiajie. The hotel is in a residencial building and does not have the reception. The stuff was very friendly, polite and helpful. The room very clean.
Small comments (1) the towel was very small (2) there is a problem in trip.com with Geo location of the hotel. It takes you to the wrong building. As well as the reference on the trip from the hotel to the West railway station. I almost lost my train as the location given was guiding to the wrong place.
Response from Property: Thank you very much for your affirmation and support, we will continue to work hard to improve the quality of service, and we will be in time and perfect, and I wish you a happy journey, good health, and look forward to your next visit.
Anu13
Cozy Family Room With Floor-to-Ceiling Windows
Stayed in Jul 2023
Other
11 reviews
4.0/5
Very Good
Posted on Jul 11, 2023
Nice location for Tianmen mountain
Response from Property: I feel very feeling that your support and affirmation, your sure is our greatest motivation, we will continue to work hard to improve the quality of service, and I wish you a happy trip.
Guest User
Fresh Double Bed Room With Tianmen Mountain View
Stayed in Jan 2024
Solo travellers
1 reviews
5.0/5
Outstanding
Posted on Jan 27, 2024
Good all
Response from Property: Dear customer, thank you very much for your review and welcome your next visit. Thank you!
Wanderer’s mother
Cozy Family Room With Floor-to-Ceiling Windows
Stayed in Sep 2023
Family
1 reviews
5.0/5
Outstanding
Posted on Sep 19, 2023
Nice one
Response from Property: Thank you very much for your support and affirmation. I am very happy to serve you. I hope you have a pleasant stay and a comfortable stay.
Stayed in Jul 2024
Other
0 reviews
5.0/5
Outstanding
Posted on Jul 12, 2024
The price of the hotel is very good. When I came, I couldn't find the hotel owner. He came down personally to show me the room. It was no problem at all. It was my first time staying in this hotel. The overall experience was very good.
Original TextTranslated by Google
Response from Property: Thank you very much for your stay! Our hotel is located in a high-end residential area 100 meters away from the Tianmen Mountain Cableway. The environment is beautiful and the safety measures are in place. It is our job to receive guests and answer their questions. Thank you for your support and affirmation. I hope to meet you again in Zhangjiajie. I wish you a happy life! Everything goes well!
Stayed in Jun 2024
Other
0 reviews
5.0/5
Outstanding
Posted on Jun 29, 2024
The price/performance ratio is quite high. The train only arrives in Zhangjiajie at night. I have to go to Tianmen Mountain in the morning. I chose this B&B, which is very close to Tianmen Mountain Line A and is very convenient.
Original TextTranslated by Google
Response from Property: Thank you very much for your affirmation and support! I wish you and your family a happy life, peace and joy!
Stayed in Jun 2024
Other
0 reviews
5.0/5
Outstanding
Posted on Jul 1, 2024
The price is very affordable and it’s very close to the scenic spot Tianmen Mountain. It’s very convenient.
Original TextTranslated by Google
Response from Property: Thank you for your stay. We are about three minutes' walk from the Tianmen Mountain Ticket Office. There are bus stops and snack streets around. I look forward to meeting you again next time. I wish you a happy life!
Guest User
Romantic Tatami Room
Stayed in May 2024
Couples
3 reviews
2.5/5
Posted on May 5, 2024
The room was not very clean and very damp. The toilet was a squat toilet and the toothbrush had been disassembled. . .
The sound insulation is very poor. I was woken up by the sound outside the door at 3 o'clock until 6 or 7 o'clock. 😔
Fortunately, I only stayed one night and left, and I won't come back again. 🥱
Original TextTranslated by Google
Response from Property: I'm sorry to have brought you a bad check-in experience. Our store is on the 15th floor with clear access from north to south. I don't know where your "fashion" started! Dental appliances are replaced with new ones every day. . . The soundproofing of our B&B is not so good that we can’t hear the noise of more than a dozen people at the door (besides, they got up at six in the morning to play)! If you have the opportunity to come here again next time, I hope you will spend more money to stay in a high-end hotel for a hundred yuan💰I will definitely not have a good stay on May 2nd. | I wish you a happy life!
Charlotte04!
Cozy Family Room With Floor-to-Ceiling Windows
Stayed in Apr 2024
Family
8 reviews
2.5/5
Posted on Apr 28, 2024
A very basic hotel in the air corridor, very small rooms, shower and Turkish toilet behind the entrance door. At the foot of the cable way but not very comfortable. The manager is extremely nice though.
Original TextTranslated by Google
Response from Property: Thank you very much to our French friends for your stay experience. You feel our favorable price, excellent location, and enthusiastic service attitude, but you cannot understand the limitations of our space. Imagine that your family of four has a dozen large and small bags. (There are only three Dengshan bags) How much space should be needed to accommodate it? Please understand our international friends: Welcome to China! I wish you happiness and good health!
Влада
Fresh Double Bed Room With Tianmen Mountain View
Stayed in Oct 2023
Couples
3 reviews
4.7/5
Amazing
Posted on Oct 12, 2023
A hotel with a view not only of the mountains, but also of the ticket office with tickets for the cable car or bus, just a few steps away
The room is small, but you don’t need a big one if you only plan to spend the night and walk the rest of the time
The owner is very kind, smiling and welcoming
There are only positive emotions from the place
Original TextTranslated by Google
Response from Property: Here, we thank you for your trust and love. We will continue to work hard to improve our services and facilities to bring you a more pleasant accommodation experience. We are very friendly and polite guests and look forward to your next visit!!!
Guest User
Romantic Tatami Room
Stayed in Oct 2023
Solo travellers
1 reviews
5.0/5
Outstanding
Posted on Oct 12, 2023
Recommended to stay, the boss is very enthusiastic and considerate. I was given a free room upgrade, the room is clean, tidy, warm and comfortable. He also explained the Tianmen Mountain tourist route to me. It is very close to the cable car station and has convenient transportation. You can get there by going downstairs. There is a snack street downstairs. It is a great travel experience🌹🌹
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We We will continue to work hard and be ready for you to come back at any time.
Anonymous User
Family Suite - With View
Stayed in Oct 2023
Booked for others
4 reviews
1.0/5
Posted on Oct 2, 2023
This is really the worst B&B I have ever stayed in. I don’t know where so many good reviews come from! I seriously doubt that the bad reviews were deleted or the ratings were changed!!! I hope the platform can check!!!
1. No bottled water!!!
If you want water, it costs two yuan a bottle. At our request, the boss gave us a bottle each. The boss said that we also bought this water with money outside. Then I still spend money to stay in your store!
2. Many items such as disposable supplies and toilet paper are not available!!!
There are no disposable slippers, no toilet paper in the toilet, no screens, no bath towels, floor towels and other supplies. There is really nothing! Although there is shower gel and shampoo, the quality can be seen in the picture! And these slippers shocked me, They come in all shapes and sizes. I don’t know where the boss got them. They are second-hand items that no one else wears. It’s really disgusting🤢
3. There are no firefighting supplies!!!
This B&B is on the 15th floor of a residential building in a community. There is no sign at the door, so I have to call the boss to find it. The reason given by the boss is that the property management does not allow it. There are no firefighting supplies on such a high floor. I don’t know this. How did the boss pass the fire inspection? . . Putting hygiene aside for the moment, for your own safety, it’s better to book this B&B with caution!
4. The service attitude is also very average!!
It's one thing for the boss to be arrogant (I've seen this in a previous review, and that person also said that the boss looks like a hackberry tree...), but the service attitude is another thing! We went there early, and the boss asked us to put things in advance It's in the house (that's the only thing worthy of praise). But when we came down from Tianmen Mountain to have dinner and go out, the boss actually asked us to turn off the lights and air conditioner, meaning to save some electricity. This was stingyness to the extreme. The atmosphere of saving money was revealed everywhere in the house, even the hygiene The garbage bags in the room are all packaging bags of unknown contents. . . . The owners of other B&Bs usually call in advance to tell them the route, precautions, etc., but this owner didn't say anything. The location of his home is still difficult to find. I called him when I arrived and it took some effort to find it. .
Visitors to Tianmen Mountain should be protected from lightning!!! A B&B like this on National Day costs more than RMB 400. The RMB 400 hotel I stayed in during my trip to Xi'an is many times better than this!
Original TextTranslated by Google
6/8
Response from Property: Dear guest, we are deeply satisfied with your dissatisfaction. We will make rectifications for the deficiencies. We will explain here the problems we encountered. First, we are a small business, which requires costs. We did not do a good job in mineral water, and we will give it to you later. The second disposable items are placed on the table and are provided by regular manufacturers. If they are used up, we will provide them as soon as possible. In order to create a warm environment, we are a B&B, and we do not have the color of slippers like five-star hotels. It's all unified. Third, there are fire-fighting supplies in the aisle outside, and the fire-fighting supplies in the room are placed in the drawer next to the bed. The property management is responsible for the fire protection outside. We will contact the property management and we will make rectifications immediately. Fourth, our attitude has been well received by customers. We will continue to do a good job in the future. Turning off the lights and water is a traditional Chinese virtue. We will serve guests with a better service attitude and better hardware facilities in the future.
Guest User
Romantic Tatami Room
Stayed in Jul 2024
Other
4 reviews
4.7/5
Amazing
Posted on Jul 14, 2024
Washing machine is shared. It's okay, after all, the price is here
Original TextTranslated by Google
Response from Property: Thank you for your stay experience! Wish you a happy life!
Guest User
Cozy Family Room With Floor-to-Ceiling Windows
Stayed in Aug 2023
Family
4 reviews
5.0/5
Outstanding
Posted on Aug 26, 2023
Great staff! The hotel owner was always in touch, allowed us to leave our suitcase in the morning, helped us call a taxi and walked us to our car.
The room is clean, has everything you need, the entrance to Tianmen Mountain is a 5-minute walk away. There are many cafes and shops nearby.
Original TextTranslated by Google
Response from Property: Thank you for your five-star praise! We are very happy to provide you with a satisfactory service experience and look forward to your visit again!