Guest User
February 16, 2024
Except for a few individuals, the staff was unfriendly, especially at the spa, the reception, and the breakfast room. Every time we had to make a basic request , they gave us the impression that we were bothering them. Like asking for a freshly squeezed Orange juice, or for towels. The room (a suite) had no towels, and we had to ask twice to get them…We stayed there during the saint valentine and the spa was just unpractical since it was way too crowded. There were no beverages or fruits inside like you can find in most of the spas, and the staff was particularly unfriendly. During the evening, the music was so loud that we had the impression to sleep in a discotheque and when we asked until when they intended to play the lousy music, the answer was rude and just unacceptable. We understand the need to celebrate saint valentine with music to dance, but this should not happen at the cost of other guests‘s tranquility, and certainly not by justifying it in a rude way. .