ZhouzifangFiona xiujiazhong
May 17, 2021
Traveled so many times, the experience was the worst. My parents and I drove all the way from Beijing to here to start our first stop in the lower reaches of the south. It's 1 o'clock in the morning. It rained very heavily outside, the door was very dark, there was no light at all, only the room in the small building next to it was lighted, and my father braved the heavy rain to knock on the door to see if anyone was there. There was no answer at all, so my father looked for people everywhere. In the end, it was the person who found the hotel after two phone calls and then contacted the security inside. The other party replied that I didn't hear it while watching TV! Then we asked the security guard to take us to the room, and the other party (very bad in Mandarin) took us out of the yard, pointed to the parking place and the yard where we lived, and left by ourselves. I braved the heavy rain to find a way to open the door in the yard. But it cannot be opened. I called the person in the hotel again. Finally, the people in the hotel called the security guard back to open the door, only to find that the development of the door was opened by a small electronic card hung on one of the two sets of keys he threw to us. No one has ever told us about this. After tossing and entering the room, my father and I were soaked in the heavy rain. The mood at the time was really terrible. Later, the hotel explained that it would be handed over to the security guard at night based on operational needs, because fewer people stayed here at night. The master is from Anhui, the Mandarin is not good and so on. I want to explain here that from the standpoint of a hotel, I can understand everything, but I don't understand why, as a guest, I should understand the trouble that the hotel’s operational needs have brought to me and my family. I pay the same fee no matter when I check in during the day and night. Why do guests receive the discounted service when they arrive at the store at night? If the hotel can't receive late check-in guests, you can not pick it up! It’s really sad to see my parents being anxious with me during the whole process and getting caught in the rain...
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