Guest User
December 14, 2023
very bad
I made an appointment for airport pick-up. When I arrived in Zhengzhou at 1:30 in the morning, no one picked up the phone. After calling the hotel, the hotel said that their pick-up call was Didi on my behalf.
It was only zero degrees in Zhengzhou at that time. I went there from a city with 20 degrees Celsius and wore a single coat.
People all over the world think that when I pick up my luggage at the airport, I will see my name and someone will take me to the parking lot. When I get off the car, I will be at the main entrance of the hotel.
However, what Novotel Zhengzhou Airport thinks of airport pick-up is: after the guests arrive, call them and they will ask the front desk to call a Didi. The guests drag their luggage to the online car-hailing meeting point outside the airport and wait for the hotel to notify you. License plate number, hide and seek with the driver to find someone. The hotel doesn't care about your state at that time: at 1:30 in the morning, a girl is wearing a single coat and dragging her luggage. It takes half an hour to wait for the bus in the suburbs of a foreign country with zero temperature. There are black car drivers all around who are rushing to you. Come.
Moreover, in the end I took a taxi myself, and the hotel did not reimburse me for the fare.
This is the airport pick-up service I purchased.
The Accor Group has been in trouble all its life.
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