Swan Lake Resort Hotel

It's a new scenic spot, and the hardware facilities in the room are good. But software services can't keep up. The consumption of the entire scenic spot seems to be hidden, and the premium is relatively serious. Besides, there were no people, I thought there would be a fireworks show on New Year's Day, but there was nothing. Then there is the problem of eating. There are only two restaurants in the scenic spot to eat, and the price is not cheap. I also remind the passengers behind to ask the price before ordering food in towns outside the scenic area. I am Dianping a Wanliren restaurant. As a result, a three-jin foot fish was charged 450 yuan. Blame me for not asking the price when ordering. After paying the bill, the boss said that the price has increased. Forget it, too lazy to talk. But this place left a rip-off impression, so I wouldn't recommend it to people around me.

Taking the children to New Year’s Eve, there are very few people overall, it seems relatively deserted, and many facilities are still being repaired, but it can still be seen that the overall planning is good, and the children’s unpowered play area for children can also have fun. There are small farms where animals can be fed, and the snack street is not open, but I heard that there are still a lot of people at 11 o'clock. There is also an interesting fountain. After scanning the QR code to pay, the fountain is controlled according to the sound. The children had a great time. The only downside is the promised starry sky room, even if you open the curtains, you can’t see the stars

The room is spacious, the small bar and sofa garden table are very nice, which meet the needs of many scenes. My husband said that I can also do business. The cradle and seats outside the dock can drink tea and enjoy the scenery when the weather is good. There are also in the park We got lost in the Children's Paradise and the small bridge by the lake. It is a good place for a family vacation and leisure. Next time I have a chance, I will bring my family together

Generally speaking, the room and the surrounding environment are very good. The most regrettable thing is that the breakfast pick-up places are too concentrated, which leads to congestion and too few varieties. The quality is not as good as a small shop outside. If it is not for the breakfast level To save time, you must have breakfast outside. There are all big round tables, which makes it uncomfortable for different families to share tables.

The newly opened hotel has a good environment. It's just that the breakfast is too simple. Such a good hotel only provides two bottles of mineral water per room, and you need to charge extra for the hotel, which is not suitable.

I took my children to travel around on weekends, and I temporarily booked a hotel, but I didn't have time to read the evaluation. The hotel is in the scenic area, it is quite big, and the guide signs are not particularly clear. After checking in at around 3 o'clock in the afternoon, the front desk said that the room was going to the back, and I took the child around and didn't see it, so I went back and asked if it was possible to walk back, and after looking around, I finally found our building. There was a musty smell when I entered the room. The child was sitting on the bed ready to watch TV. When I touched the bed, I found that the mattress was damp. Immediately went to the front desk to negotiate a room change. At this time, it was no more than five minutes before entering the room. The front desk said that as long as the room has not been touched, the room can be changed, but it is not guaranteed that the room will not be damp or musty. A staff member was sent to the room to check, but there was no response for a long time. The front desk helped contact again. The staff member replied that the child was sitting on the bed. The front desk said that you must ensure that all the items in the room have not been moved before you can change the room. Although the bed is not disturbed, it cannot be changed after sitting. I said just sitting on the bed and I can promise to get back to normal. The answer is still no, as long as you have sat, you can't change it. I just wanted to ask, because your room is damp and moldy, and the bedding is damp, so I asked to change the room. And the child only sat beside the bed the whole time, and didn't go to the bathroom or move anything else, so why can't he change rooms? All in all, this is a hotel that will never stay again! ! !

The environment of the hotel is very good. It feels like being in the ancient town of Jiangnan water town. The hotel has free shuttle bus and three bicycles for free use by guests. Many of the newly developed small shops in the town have not opened, and there are very few food in the snack street. It is very suitable for bringing the elderly and children to play and stroll around, even if there are many mosquitoes, you must bring your own mosquito repellent.

I traveled with my family on the Dragon Boat Festival on the 27th in advance and communicated with Ctrip and the hotel twice and said that I wanted to book a deluxe twin room with a balcony, but the hotel said no on the day of my stay, and arranged me to a cheaper superior twin room as shown in the picture. The other company I traveled with did not book a deluxe twin room and stayed two minutes later than me, but the hotel and Ctrip explained that the deluxe twin room was like this, so why did the deluxe twin room book the actual room? Check in does not match, why is the cheap room shoddy, this is not a deception of the business. At night, the shower head in the bathroom cannot be turned and the door is not tightly sealed. After a simple wash, the water from the outside flooded into the living room. I called the front desk for more than ten minutes and told us to change the room to take a shower and then come back to sleep. I called again. After waiting for more than ten minutes, someone came and asked to see if they could change rooms. As a result, it took a long time to come and a staff member with a mop came back. It was always our side who took the initiative to contact the front desk for more than an hour. Said to change to a room from here to take the shuttle bus. At this time, at half past ten, the children were already asleep and had to give up. I have stayed in many hotels, and this is the first time I encountered such a leaky room, and I took it out for guests to stay in, and there are mildew stains on the walls. This problem should have occurred many times. The service attitude at the front desk is very poor. There is always no one answering the call to the service desk in the room. The next day breakfast eggs and fried rice noodles have to be grabbed. During this period, Ctrip has been communicating, and the attitude is very good, but no problem has been solved until I leave the store.