Delta Hotels by Marriott Xi’an

I booked a Delta Executive Room for the May Day holiday. It was very cost-effective. Breakfast, dinner and 24-hour drinks were available in the lounge. The cleaning was timely and I was upgraded to a suite for free. The service was warm and thoughtful. I was satisfied.

This is a very cost-effective hotel for those who go to Xi'an on May Day. The front desk is warm and thoughtful. I was upgraded to a suite for free. The room is very large. There are 24-hour drinks in the lounge. I am very satisfied with my stay.

When traveling to Xi'an, I chose Delta, which is very close to the subway. It is very convenient for travel. The front desk upgraded us to an executive king room for free. The room is relatively large and the hygiene is also very good. It was a comfortable accommodation experience. I would like to praise Xixi and Hazel at the front desk for their nice service!

I originally booked an executive king-size bed room, but I arrived early and the room was not ready. When I returned in the evening, the front desk upgraded me to a business suite for free. The overall facilities were very new and the service was basically OK. The room rate booked on Ctrip actually included breakfast (although it was shown as not including breakfast), so I didn’t get it on the first day of my stay. Fortunately, Sunny Wang at the front desk was very enthusiastic and helped solve the problem, and also gave me fruit as compensation. . The executive lounge said it was open 24 hours a day, but because I had to leave early, there was nothing when I went there in the early morning. I hope this can be improved.

The location is OK, the room facilities are OK, except that the air conditioner is a bit noisy at night. After booking one night, I decided to stay one more night, so I booked two nights separately. I told the front desk when I checked in, and I didn't change rooms in the middle. I stayed for two consecutive nights, and the front desk agreed. The next day, two staff members called and asked, as if there was no communication and arrangement? Then I received a text message to give a good review. When I returned to the hotel, I couldn't swipe my room card in the elevator, so I met a tour group to check in and had to wait for a while. When I returned to the room, I saw a fruit plate and red wine. After I left, I called twice or several times to remind me to give a good review. It is not easy to understand the service industry. The hotel itself is good, but it feels a bit overly intrusive.