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Holiday Inn Express & Suites Woodbridge

Holiday Inn Express & Suites Woodbridge

4.2/532 Reviews
We stayed here one night. The outside a d common areas were extremely dated. I was worried about the room but plesently surprised that the room was updated, new beds too! All was fine until about 2am when I woke to a consistent knocking noise. Wasn’t sure what it was, maybe the heater, maybe the room next door? Drifted in and out if sleep and when my alarm went off, still the knocking. Realized it was the mini fridge. Upon leaving I mentioned it to the lady at the front desk. Her response was “Why didn’t you unplug it?” No apology until she realized how rude she was and even then it was a half hearted apology. I wasn’t looking for a free room, etc, just a sincere apology and a promise that the issue would be addressed. Clearly she needs to learn how to empathize with the hotel guests.

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