Hotels with Swimming Pools in Winston Salem

Basically, the service is average. The air conditioner is too noisy.

With a stay at Courtyard by Marriott Winston - Salem Downtown, you'll be centrally located in Winston-Salem, within a 10-minute drive of Hanes Mall and Wake Forest University. This hotel is 0.4 mi (0.6 km) from Benton Convention Center and 0.5 mi (0.8 km) from Frank L. Horton Museum Center.Take advantage of recreation opportunities including a health club and an indoor pool.Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Relax with a refreshing drink at one of the 2 bars/lounges.Featured amenities include complimentary wired internet access, a 24-hour business center, and complimentary newspapers in the lobby. Self parking (subject to charges) is available onsite.Make yourself at home in one of the 126 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.

I was unable to stay in my over $250 room due to bed bug infestation, which we discovered at 1:30 am when we returned to our room. Bed bugs in the bathroom, along the bed frame, on the desk, in my friend’s bag, in the suite kitchen. I have geotagged photos of the bed bugs. The hotel was fully booked so we knew we would have to find another hotel since we would not stay in an unsanitary, bed bug infested room. We requested a refund at the front desk. The attendant refused the refund, refused to help, refused to give any documentation of my complaint, refused to have anyone check the room or check it himself. He said that reimbursement would have to come through Priceline where I had booked the room. He said I could speak to the manager in the morning (“Brandy”). I requested a form or a way to officially document the issue so that I could share that with Priceline. I had a feeling that the hotel would not reimburse me. The attendant suddenly interrupted me, became aggressive with me, raised his voice, then began yelling and threatened to call police if we did not leave immediately. He continued yelling at me so we left because we felt intimidated. He was not wearing any uniform or name tag. After 3 days of me trying to reach management and Priceline, with multiple desk attendants saying managers were not on the premises, the GM Scott returned my call and said Orkin had inspected the room and found no bed bugs. He refused reimbursement. I am not surprised that after 3 days of the hotel being able to clean the room that Orkin did not find much. Why would I, a customer who just wanted a peaceful night’s sleep and who had already pre-paid the room, lie about bed bugs? We were unable to use the room. We had to drive to Durham and pay for another room. I also noticed that my card was charged twice - once through Priceline and once from Residence Inn. This is fraud. I simply requested full reimbursement for this room which I was unable to stay in due to unsanitary conditions and reached no hotel employees or managers who were sympathetic, apologetic, or in any way helpful.

The staff was very courteous while we stayed here during a snow storm. Housekeeping, front desk staff and Nicole at the Bistro on Sunday night Jan. 16, have done a splendid job. We were very comfortable here and will stay here again. Judith Smith

Chose the location due to proximity to family we were visiting. Location is great -- close to highways, mall, and lots of restaurants. Once inside, though, we were surprised at the age of the hotel and its need for updates and repairs. The elevator was small and finicky; it liked to alarm for no reason when getting in. The hallways were hot and needed vacuuming. Our room was very spacious, with the door to the hall and bathroom placed at an angle to increase accessibility. The carpet in the room was stained, there was a hole punched in the wall, mildew on the shower curtain, a pink mystery stain on the ceiling in the shower, dead insects in the ceiling light in the bathroom, no extra toilet paper (we quickly ran out), and no tissues in the built-in tissue holder on the sink. Relatives of ours in another room said their soap holder shelf in their shower was ripped out and there was a hole in its place--no covering/tape/anything. We were informed that there would be no maid service during our stay (if staying less than 7 days) due to lack of staff, so if we needed anything, you had to go to the front desk for it. Breakfast was available; the only hot items were waffles or instant grits (hot water was available). Overall, the property seemed in need of a deep clean at a minimum, or at best, an update. The price is reasonable, but I would rather pay a bit more for a better-kept property with daily maid service available.

Although it is a 20-minute drive from the high-point exhibition, this hotel is very cost-effective, parking is convenient, there are many restaurants around, and it is quiet. I recommend this hotel for business trips. And the front desk has a contact form for takeaway, very intimate!

We've stayed at the this Hotel several times now, and the hotel and staff will never disappoint! The facilities are second to none, always spotless and of the highest quality. The Hotel staff are the most attentive, friendly, and helpful we have ever encountered.

I needed a place close to the hospital and my daughters college for her surgery. Hawthorne was the closest to both, almost within walking distance to both. I reserved our room for our stay in advance, in which I received an early bird discount. We also received another discount since we were there for the main purpose of the hospital. Due to other circumstances, the day before we were to check in, I needed to check in a day early. They were very understanding and accommodating and still gave me the same rate. The day of her surgery, we realized that our room was not going to be as accessible as we thought, so we needed to change rooms. Again, Hawthorne was very understanding and accommodating and moved us into a more comfortable room for her with no questions asked. On day of check out, we needed a late check out due to having to wait on our transportation, and again, very understanding and accommodating, no questions asked. The entire staff from Check In all the way to Maintenance were AMAZING! They went above and beyond to meet our needs, help us with my daughter and her wheelchair, and made us feel so welcome. The room was spacious, extremely clean (the entire facility was immaculate), and the beds were very comfortable. The pool area was beautiful, although closed for the season. Due to Covid, they did not have the Continental Breakfast as listed on their website, but did have a ”Grab and Go” bag with coffee and afternoon tea in the lobby area.

The most satisfactory hotel in the trip to the United States, the price is very reasonable, the front desk service is very efficient, the room is very clean. We went to Wake Forest University, the staff gave a good map to the school, and carefully marked the school admission route, and told us to walk the best route, saving us a lot of time.

Because it was great to send my daughter to the summer school for the first time, I continued to stay here one night before my daughter went home, clean and tidy. The only downside was that the big bed room was in the laundry room, and the sound was a bit noisy. Is the *15 room, you can refer to the room.