Red Roof Inn Rochester - Henrietta

Good hotel in a low price

The towel that I was given when I stepped out of the shower was dirty. The staff was just okay.

They gave me a room that they clearly knew the heater didn't work.It had extra blankets.Its 22 out.It didn't have soap or wash cloth.I asked for another room and after argument got another one,that smelled of cigarettes.I got spray.The heater worked fine.But there was half the blankets.

I like its because it closer to shopping and dinners are very convenient, the room is clean but the fridge is making too noise could hardly sleep. I will definitely return again hahaha but please fix the fridge and want a better room next time so I can sleep hahaha

Accessories need improvement, space between door and door frame too wide that air was coming in through my stay in this winter condition.

Came 12 at night. Room reeked of cigarette smoke. Sheets were so filthy that wife didn't want to sleep there. As it was VERY VERY late, finally slept there with all clothing on. Floor had crumbs and towel in bathroom had brown stains. Hard stains. I didn't touch towel, but scared to think of what the stains were from!!! ( I couldn't request a different room, because my children were in the adjacent room)

The property was dirty. The interior of the room was dirty doesn’t look like it’s been vacuum in weeks. There were no towels in the room we had to go to the front desk to get towels the toilet barely flushed! Should I continue or are you getting the picture?

Both beds had stained sheets and blankets couldn’t really sleep because I was itchy all night I’m assuming whatever they use to clean the linens is cheap never again

The molding in bathroom was coming off the walls , the air condition / heat unit was covered in sticky stuff substance and worked poorly . Electrical outlet covered were broken and closing wires (I stayed in room 140) smaller than pictured in ******* pictures , room did not match the size I paid for. There was 1 towel and 2 hand towel in room. I booked a stay for 2 people . I booked a kind size room and the bed I had was a queen size . Room I booked advertised a separate shower and bathtub. Not what was in room . Police came to RedRoof in 3 times to hotel thru the course of a stay from Friday to Sunday for other tenants/ issues. The parking lot was flooded and so was the walkway…. I would not recommend… they would not furnish me additional towels to room until late Saturday when I had to beg for an additional towel and hand towel. They didn’t have wash cloths… I was very disappointed. I expected a lot more based on the pictures of the room .