I'm writing this review on the second day of our stay (Labor Day), rather than waiting until after we check out tomorrow morning. At this point, I don't think there is anything they can do to improve my rating. My experience here has made the ONLY vacation I am able to have this year very disappointing. I based my choice on a hotel for my 3 day trip to Columbus on three things: 1. Convenient location to my planned activities (right between COSI & the Zoo and Aquarium). 2. That there is an open pool. 3. The ratings on this site. I will first address the positives (the only things keeping my reading from being 1 star), then I'll address the things that will concern all guests, and last I will address the things that impacted my specific criteria listed above. First: The front desk staff of all shifts were all friendly, helpful (to their capabilities), and personal. The front desk lady on 2nd shift of Sept 4th was concerned for my quality of experience and helpful with my requests. All of the first shift employees on Sept 5th (Labor Day) were friendly and helpful... Especially the gentleman cleaning up from breakfast, who assisted me in getting everything I needed despite the fact I overslept and came out to get breakfast at 8:50am. The breakfast options were great: waffles, biscuits and gravy, oatmeal, fresh fruit, and juice. The food was delicious too. The 2nd shift lady at the front desk on Sept 5th was as helpful as she could be (explained below). I cannot speak for 3rd shift on Sept 5th because that hasn't happened yet but I am sure any potential experience will be positive, based on what has occurred so far. Every one of these employees deserve recognition from management and the company. Second: When I arrived, there was some sort of large party going on. The guests were so loud and rowdy that I could hardly hear the lady at the front desk as I was checking in and they could be heard all through the hallways. I understand that loud people are not the fault of the hotel and, thankfully, the room was the soundproof enough that it was nice and quiet. The room itself is in need of an update but the decor was nice, the beds were comfortable, and it smelled clean when we walked in. The clean smell is a bit of a deception though as it was only due to the deodorizer the spray in the room after house keeping us finished. I was happy with it at first but the longer we were in the room, the more I picked up on things that weren't right. To start it with, there were no washcloths with the hand towels and bath towels (which I suggest people bring their own because the hotel towels are child-sized, extremely thin, and rough). I asked a member of housekeeping for washcloths and was told ”We almost never have washcloths”. I asked a woman who appeared to be the housekeeping supervisor for washcloths and she walks down to laundry with me and managed to dig out two nice quality wash clothes from a large bin of freshly washed linens and towels. Next, as
Excellent
101 Reviews