Hotels in , West Hollywood

There is no food provided by the hotel, the restaurant Kitchen 24 is considered the restaurant

It was a very nice stay. They provided a microwave and an extra refrigerator for us. We were on Sunset dr right across from the comedy store. There were certain restaurants that was walking distance. We went there for New Year’s, and the party was at the hotel so we didn’t have to go anywhere. Met a few celebrities as well and I love the safety of the elevators. The only negative is they provided us a stained blanket for my daughter but they quickly replaced it as soon as i reported it. I recommend.

Let me start with the positive. It’s a beautiful hotel that is very minimalism and I stayed in a loft terrace room which was spacious and comfortable and had a great view of the city. In addition as a Titanium member they offered me an upgrade to a suite but as it didn’t have a view I decided against it. Now for the staff and management. I had a charge added to my bar tab that I did not authorise and a valet charge added when I did not valet park. Two staff members here were dishonest and the management, both front office and director of sales seem to think that this is acceptable and did not apologise. They did refund me those charges. And give me back the resort fee. But they told me there was no wrong doing happening at the hotel. I am of the opinion that if someone in the bar adds a service tip that was not authorised that this is fraud. It was a purposeful and deliberate act with the expectation that I would not notice. And clearly an understanding that the management would let it slide. I have spent over 80 nights in Marriott hotels this year, including more expensive brands than this hotel and I’ve had better experiences and better management. Any hotel that allows employees to commit fraud and says no wrong doing happened and does NOT apologise should be investigated and anyone who stays at this hotel should be weary. I’d strongly advise double checking your folio when you leave the hotel. I’m very, very disappointed with this hotel management and Marriott. Be warned.

The service staff is very enthusiastic and it is very convenient to enter and exit. The parking fee in the back parking lot is a little more expensive. You can ask the waiter to park for you, the fee is the same

Hotel location is general, travel car rental or Uber is better, stayed for four nights, the first night of the deduction of 400 knife pre-authorization, was informed, the second and third night respectively deducted me 35 and 250 knives, is Did not say, the hotel front desk can not find out why the deduction, only contact with the bank overnight, for a long time, the room service also stole a new doll with a tag? I also thought it was rubbish, but it was really unhappy anyway.

We enjoyed our stay at the London this past weekend. We were greeted warmly by Matthew at check-in, who accommodated our request for the view we wanted. The rooms were just as we remembered -- large and comfortable, with plentiful storage and beautiful bathrooms. The breakfast buffet was great, and we loved the lobby bar area, which was new since our last visit! The bar hostess on Saturday evening was especially friendly and welcoming. A lovely way to start our evening. Our only disappointment was with the pool staff this past Saturday. We'd been looking forward to a relaxing afternoon but there was a group of guests throwing a football across the pool for quite a while, often missing their mark. The pool servers completely ignored this. We saw a family with little kids almost get hit. Finally, we approached two staff members and kindly asked them to intervene but they were indifferent. We also had to ask them to remove several empty cups left by previous guests after dropping off our order. Not sure how they didn't notice the trash there. The London is otherwise lovely, so we'd love to see an improvement in their pool staff next time we visit. That would make a big difference in the guest experience.

Hotel location was great and short walk to restaurants and tourist areas. We checked in, threw our stuff in the room, and immediately left. Wasn’t until 10 or 11 when we returned to realize they didn’t put us in the king room we booked. That was disappointing but hotel was clean and roomy. We would stay again!

The hotel has 3-4 floors, and the pool view is pretty. The room was spacious enough and the king size bed was comfortable. However, there was a lot of musty smell in the hotel. And when I shower, the water doesn't drain quickly. There are many good hotels around the location, so I went to another hotel for breakfast.

Hotel room space can also be very good location to go to popular attractions not far from the hotel looks like just opened the lobby is still renovated now got a temporary lobby parking fee for one night 46 US dollars service staff is very warm in all aspects except our room air conditioning is really It’s too noisy, I don’t know if it’s the same as our room.

Two wonderful nights at this lovely piece of LA history! Wonderful example of Art Deco architecture. The staff are welcoming, friendly and deliver excellent service. Dinner in the Tower Bar afforded us an opportunity to see two celebrities. Beds were incredibly comfortable with top quality pillows - the best I’ve ever experienced at a hotel. The soaking tub with candles was such a luxury. So many thoughtful touches. A wonderful stay! Thank you.