Sheraton Shenzhou Peninsula Resort

Sheraton Shenzhou Peninsula Resort Reviews

Sheraton Shenzhou Peninsula Resort

Shenzhou Peninsula Tourist Resort, Wanning, Hainan, 571528, ChinaView Hotel Details
Sheraton Shenzhou Peninsula Resort
Sheraton Shenzhou Peninsula ResortSheraton Shenzhou Peninsula ResortSheraton Shenzhou Peninsula Resort
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Sheraton Shenzhou Peninsula Resort Guest Reviews

4.8/5
Excellent
10496 reviews
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(10496)
Positive reviews(10362)
Reviews with photos/video(5468)
Perfect for kids(1406)
Loved the beach(1334)
Great swimming pool(890)
Close to beach(601)
Family activities available(271)
Has facilities for children(194)
Has an infinity pool(51)
Negative reviews(134)
Annie 袁
Deluxe Twin Room
Stayed in Nov 2024
Travel with friends
1 reviews
5.0/5
Outstanding
Posted on Dec 25, 2024
We were very impressed with the friendly services offered by the staff at the resort. Special thanks to Concierge Luna for her care from the moment we checked-in until we checked-out, as she has taken care of our needs. The staff were very helpful in every aspect of our stay. The room was large and clean. We loved the balcony with a beautiful ocean view. The breakfast buffet includes both Chinese and Western food options which were very nice. We loved the complimentary pool-side surfing experience and I would love to return to the resort next time to try surfing at the beach! Some of the photos here were taken by professional photographer which help us keep the beautiful memories of our stay!
6/13
Response from Property: Dear guest, hello! Thank you very much for taking the time out of your busy schedule to share your stay experience with us. I am very happy that you and your family like the environment and service facilities of Shenzhou Peninsula Sheraton and have spent a pleasant holiday here. The hotel has always been committed to serving every one of our guests with heart. Ensuring that guests stay at ease and comfortable in the hotel is our unremitting pursuit. We look forward to you and your family having a different holiday experience here. Shenzhou Peninsula Sheraton has soft sandy beaches, beautiful sea views and charming sunsets. It is definitely a home that will make you linger! The newly built Big Foot Kingdom™, fun rock climbing, tree climbing experience, real CS, pool paddle board surfing experience and more than ten other fun themes are waiting for you to create! The latest online travel and accommodation story exquisite camping is also a project that cannot be missed! Looking forward to your stay again and full marks, I wish you a happy life!
victor ramirez rojas
Deluxe Twin Room
Stayed in Oct 2024
Couples
14 reviews
5.0/5
Outstanding
Posted on Nov 17, 2024
Such a lovely place.... I love it 😀... very clean and the service is amazing
Response from Property: 尊敬的賓客，您好！非常感謝您在百忙之中抽出時間與我們分享您的入住體驗。十分開心您和家人能喜歡神州半島喜來登的環境和服務設施，在這裏度過了一段愜意的假期。酒店一直都致力於用心服務我們的每一位客人，確保客人在酒店住的安心與舒心是我們一直不懈是追求，我們期待您及您的家人在這裏擁有一個不一樣的度假體驗。神州半島喜來登擁有柔軟的沙灘，美麗的海景而且還配送迷人的晚霞，絕對是讓您流連忘返的居家住所！全新打造的大腳丫王國™，趣味攀巖、樹攀體驗、真人CS、泳池槳板沖浪體驗等十餘項玩樂主題，等您來造！最新上線的行宿物語精緻露營也是不可錯過的項目哦！期待您的再次入住和滿分好評，祝您生活愉快！
Guest User
Garden Twin Room
Stayed in Sep 2024
Family
5 reviews
5.0/5
Outstanding
Posted on Oct 9, 2024
Our stay at Sheraton Shenzhou Peninsula Resort was truly remarkable! The resort is beautifully located, with stunning beachfront views, great facilities, and a serene atmosphere, perfect for a relaxing getaway. The rooms were clean, spacious, and very comfortable, offering everything we needed for a luxurious stay. We would like to give special recognition to 小吴, who provided exceptional service throughout our stay. He was incredibly attentive, friendly, and always willing to assist with a smile. Whether it was offering recommendations, helping with our needs, or just making sure we felt at home, 小吴 made our experience even more enjoyable. His dedication to ensuring a pleasant stay really stood out and made a lasting impression. We highly recommend Sheraton Shenzhou Peninsula Resort for anyone seeking a perfect combination of luxury and exceptional hospitality. We look forward to coming back soon!
Response from Property: 尊敬的賓客，您好！非常感謝您在百忙之中抽出時間與我們分享您的入住體驗。十分開心您和家人能喜歡神州半島喜來登的環境和服務設施，在這裏度過了一段愜意的假期。酒店一直都致力於用心服務我們的每一位客人，確保客人在酒店住的安心與舒心是我們一直不懈是追求，我們期待您及您的家人在這裏擁有一個不一樣的度假體驗。神州半島喜來登擁有柔軟的沙灘，美麗的海景而且還配送迷人的晚霞，絕對是讓您流連忘返的居家住所！全新打造的大腳丫王國™，趣味攀巖、樹攀體驗、真人CS、泳池槳板沖浪體驗等十餘項玩樂主題，等您來造！最新上線的行宿物語精緻露營也是不可錯過的項目哦！期待您的再次入住和滿分好評，祝您生活愉快！
Woaixiaobao
Garden Twin Room
Stayed in Sep 2024
Family
8 reviews
5.0/5
Outstanding
Posted on Oct 6, 2024
The hotel environment is good, it is convenient to go out for food, and you can also ride a pink tricycle.
Response from Property: 尊敬的賓客，您好！非常感謝您在百忙之中抽出時間與我們分享您的入住體驗。十分開心您和家人能喜歡神州半島喜來登的環境和服務設施，在這裏度過了一段愜意的假期。酒店一直都致力於用心服務我們的每一位客人，確保客人在酒店住的安心與舒心是我們一直不懈是追求，我們期待您及您的家人在這裏擁有一個不一樣的度假體驗。神州半島喜來登擁有柔軟的沙灘，美麗的海景而且還配送迷人的晚霞，絕對是讓您流連忘返的居家住所！全新打造的大腳丫王國™，趣味攀巖、樹攀體驗、真人CS、泳池槳板沖浪體驗等十餘項玩樂主題，等您來造！最新上線的行宿物語精緻露營也是不可錯過的項目哦！期待您的再次入住和滿分好評，祝您生活愉快！
Gavin Peter
Premier Room - Sea-View (Double bed)
Stayed in Aug 2024
Couples
22 reviews
5.0/5
Outstanding
Posted on Sep 13, 2024
Arrived a day after Yagi .. hotel was open though still cleaning up after high tide left beach sand in pool. Otherwise all good - staff courteous and very helpful. Restaurants were not all operating during time but breakfast was fantastic. Nearby township many place to eat and wander along the beach. Locally some good attractions. The only negative - you go to a private hotel wirh beachfront access and prohibited from swimming in sea. Get some lifeguards ..set up properly even in selected morning and afternoon time .. the pool was good, but I went to the beach to swim in the sea! The local Sunset bar was nice to also enjoy in the warm evening. Would consider again or at least a Sheraton Resort again sometime.
Response from Property: 尊敬的賓客，您好！非常感謝您在百忙之中抽出時間與我們分享您的入住體驗。十分開心您和家人能喜歡神州半島喜來登的環境和服務設施，在這裏度過了一段愜意的假期。酒店一直都致力於用心服務我們的每一位客人，確保客人在酒店住的安心與舒心是我們一直不懈是追求，我們期待您及您的家人在這裏擁有一個不一樣的度假體驗。神州半島喜來登擁有柔軟的沙灘，美麗的海景而且還配送迷人的晚霞，絕對是讓您流連忘返的居家住所！全新打造的大腳丫王國™，趣味攀巖、樹攀體驗、真人CS、泳池槳板沖浪體驗等十餘項玩樂主題，等您來造！最新上線的行宿物語精緻露營也是不可錯過的項目哦！期待您的再次入住和滿分好評，祝您生活愉快！
cj1
Deluxe Twin Room
Stayed in Oct 2024
Family
3 reviews
5.0/5
Outstanding
Posted on Nov 24, 2024
The hotel is clean and well maintained. Staff are welcoming. Beach is clean with nice view. Child friendly
Response from Property: 尊敬的賓客，您好！非常感謝您在百忙之中抽出時間與我們分享您的入住體驗。十分開心您和家人能喜歡神州半島喜來登的環境和服務設施，在這裏度過了一段愜意的假期。酒店一直都致力於用心服務我們的每一位客人，確保客人在酒店住的安心與舒心是我們一直不懈是追求，我們期待您及您的家人在這裏擁有一個不一樣的度假體驗。神州半島喜來登擁有柔軟的沙灘，美麗的海景而且還配送迷人的晚霞，絕對是讓您流連忘返的居家住所！全新打造的大腳丫王國™，趣味攀巖、樹攀體驗、真人CS、泳池槳板沖浪體驗等十餘項玩樂主題，等您來造！最新上線的行宿物語精緻露營也是不可錯過的項目哦！期待您的再次入住和滿分好評，祝您生活愉快！
MARC Smiles
Sea-view Family Twin Room
Stayed in Nov 2023
Family
6 reviews
5.0/5
Outstanding
Posted on Dec 31, 2023
Service was excellent in the hotel. I lost my mobile on my way to the hotel. The hotel manager was kind enough to call the taxi driver to locate and made sure it was returned promptly .
Response from Property: Dear guest, hello! Thank you for taking time out of your busy schedule to share your stay with us. We are very happy that you and your family enjoyed the environment and service facilities of Sheraton Shenzhou Peninsula and spent a pleasant holiday here. The hotel has always been committed to serving each of our guests, to ensure that guests stay in the hotel peace of mind and comfort is our unremitting pursuit, we look forward to you and your family have a different holiday experience here. Sheraton Shenzhou Peninsula with its soft beaches, beautiful sea views and stunning sunset glow, is definitely a home away from home! The newly created Big Foot Kingdom , fun rock climbing, tree climbing experience, live CS, paddle boarding experience and more than 10 fun themes, waiting for you to build! The latest online caravan story exquisite camping is also not to miss the project Oh! Look forward to your stay again and full praise, I wish you a happy life!
louise
Golf View Twin Room
Stayed in Apr 2023
Travel with friends
1 reviews
5.0/5
Outstanding
Posted on May 30, 2023
My room got upgraded and comes with a butler service. The view was so great and the private beach was so clean. The swimming pool is large but only opens at 9am which is a bit hot already. I will definitely revisit the hotel again if I had a chance in future.
Response from Property: 您好！非常感謝您在百忙之中抽出時間與我們分享您的入住體驗，十分開心您和家人能喜歡神州半島喜來登的環境和服務設施，在這裏度過了一段愜意的假期。酒店一直都致力於用心服務我們的每一位客人，確保客人在酒店住的安心與舒心是我們一直不懈是追求，我們期待您及您的家人在這裏擁有一個不一樣的度假體驗。神州半島喜來登擁有柔軟的沙灘，美麗的海景而且還配送迷人的晚霞，絕對是讓您流連忘返的居家住所！全新打造的大腳丫王國™，趣味攀巖、樹攀體驗、真人CS、泳池槳板沖浪體驗等十餘項玩樂主題，等您來造！最新上線的行宿物語精緻露營也是不可錯過的項目哦！期待您的再次入住和滿分好評，祝您生活愉快！
s
Premier Room - Sea-View (Double bed)
Stayed in Jul 2023
Travel with friends
99 reviews
4.0/5
Very Good
Posted on Oct 12, 2023
Nice place. Great view. Nice pool. Great ocean front.
Response from Property: 尊敬的賓客，您好！非常感謝您在百忙之中抽出時間與我們分享您的入住體驗，很遺憾獲悉您的入住體驗未能實現預期，請允許我代表酒店管理團隊向您致以誠摯的歉意。我們非常重視每一位客人的評價，堅持高標準的服務並使客人感到賓至如歸是我們的一貫準則。我們已與相關部門的負責人溝通，會根據您反饋的問題進行詳細的調查。誠摯邀請您能再次回到神州半島喜來登度假酒店能給予我們一個當面致歉的機會，祝您生活愉快！
Brock.Downs
Guestroom - Sea-View (Double Bed)
Stayed in Dec 2021
Couples
15 reviews
5.0/5
Outstanding
Posted on Jan 21, 2022
As first-time visitors to Wanning, we weren’t really sure which area would be the best for staying. However, we were pleasantly surprised by this location along the Shenzhou Peninsula. The surrounding area is quite nice, with a rocky shoreline not far away and a great beach area behind the hotel. Check-In went smoothly and the staff were very friendly and helpful throughout our stay. Shoutout to Paul Tang 唐亚超 for the excellent service. The room was comfortable and spacious, with a great balcony view of the garden and ocean. The buffet breakfast was great as well, with a variety of different cuisine options available. We especially enjoyed that they offered fresh fruit juice instead of the beverage type. All in all, we really enjoyed our stay and would love to stay again the next time we are in Wanning!
6/8
Response from Property: Dear guests, thank you for choosing sheraton Shenzhou Peninsula Resort and Sharing your stay with us. Thank you for your recognition of Tang Yachao's service, and we sincerely wish you a wonderful holiday! Looking forward to meeting with you next time!
Julia
Golf View Twin Room
Stayed in Nov 2021
Couples
2 reviews
5.0/5
Outstanding
Posted on Jan 7, 2022
The hotel is very nice and at one of the most beautiful and calm beaches in Hainan. The hotel is very well maintained, clean and the staff is very friendly and helpful. Only thing to improve is the time it takes to prepare the food if you order during lunch time.
Response from Property: Thank you for sharing your stay experience with us. We look forward to meeting you next time in Shenzhou Peninsula!
Stephan
Golf View King Room
Stayed in Nov 2021
Couples
4 reviews
3.7/5
Posted on Jan 2, 2022
Location is great, directly at the beach. The hotel tries to satisfy any possible need for extra money. You can book surfing courses - otherwise swimming in the sea is forbidden for unknown reasons - rent quads or fly with a small tourist helicopter. Needless to mention the noise level you have to expect at the beach. Relaxing is not easy, as there’s also loud music from the beach bar all day plus a merry-go-round for children. Dinners are accompanied by even louder live band. Dinner is overpriced and quality low. Same in the neighbor hotel “Four Points by Sheraton”, which additionally has extremely poor service. We also had a construction site under our window and experienced low flexibility of the hotel management. One very positive thing to mention is the breakfast and the service personnel in the main restaurant. Bring everything you need, because there’s nothing nearby to buy daily needs. Also, the next external restaurant is really far.
Response from Property: Dear guest,Thank you for sharing your stay with us, Sorry for not providing you with a perfect stay experience, We sincerely hope you can come back again
Guest User
Guestroom - Sea-View (Double Bed)
Stayed in Nov 2022
Business travellers
3 reviews
5.0/5
Outstanding
Posted on Dec 12, 2022
Grace
Response from Property: 尊敬的賓客，您好！非常感謝您在百忙之中抽出時間與我們分享您的入住體驗，並對管家Grace的服務進行認可和表揚。十分開心您和家人能喜歡神州半島喜來登的環境和服務設施，在這裏度過了一段愜意的假期。酒店一直都致力於用心服務我們的每一位客人，確保客人在酒店住的安心與舒心是我們一直不懈是追求，我們期待您及您的家人在這裏擁有一個不一樣的度假體驗。神州半島喜來登擁有柔軟的沙灘，美麗的海景而且還配送迷人的晚霞，絕對是讓您流連忘返的居家住所！全新打造的大腳丫王國™，趣味攀巖、樹攀體驗、真人CS、泳池槳板沖浪體驗等十餘項玩樂主題，等您來造！最新上線的行宿物語精緻露營也是不可錯過的項目哦！期待您的再次入住和滿分好評，祝您生活愉快！
Guest User
Deluxe King Room
Stayed in Oct 2024
Family
5 reviews
5.0/5
Outstanding
Posted on Dec 1, 2024
I have been to Wanning 3 times in a year and stayed in all the hotels in Wanning. I feel that Sheraton has a higher overall score, is clean and hygienic, has good service, and has a wide variety of breakfasts. I especially like the noodles in breakfast and the snacks are also delicious. 😋Compared with several hotels in Wanning, the swimming pool is the best for children, the beach is the most beautiful and you can watch the sunrise and sunset, and there is also the popular Corona Bar. The Westin Beach cannot watch the sunrise and sunset. Thanks to the housekeeper Xiao Wu for the careful arrangements in advance. This time I accompanied the elderly to play and I feel very satisfied with the accommodation and food. Happy🥳
Original TextTranslated by Google
6/17
Response from Property: 尊敬的賓客，您好！非常感謝您在百忙之中抽出時間與我們分享您的入住體驗。十分開心您和家人能喜歡神州半島喜來登的環境和服務設施，在這裏度過了一段愜意的假期。酒店一直都致力於用心服務我們的每一位客人，確保客人在酒店住的安心與舒心是我們一直不懈是追求，我們期待您及您的家人在這裏擁有一個不一樣的度假體驗。神州半島喜來登擁有柔軟的沙灘，美麗的海景而且還配送迷人的晚霞，絕對是讓您流連忘返的居家住所！全新打造的大腳丫王國™，趣味攀巖、樹攀體驗、真人CS、泳池槳板沖浪體驗等十餘項玩樂主題，等您來造！最新上線的行宿物語精緻露營也是不可錯過的項目哦！期待您的再次入住和滿分好評，祝您生活愉快！
Guest User
Deluxe Twin Room
Stayed in Nov 2024
Family
2 reviews
5.0/5
Outstanding
Posted on Dec 18, 2024
Facilities: The hotel is large and well-equipped. Although it has been open for a long time, it is well maintained. The room is also large. There is a separate dehumidifier in the room, which dehumidifies 24 hours a day. There are clothes drying racks and plastic clothes racks in the closet for convenient laundry and drying. Hygiene: Bedding, towels, and bathrooms are all very clean. Environment: Very close to the beach. There is an outdoor swimming pool in the middle of the hotel. There is a children's playground on the lawn. There are many restaurants and bars on the beach. You can stay in a daze all day. It is also close to Shenzhou Lighthouse and Shenzhou Peninsula Commercial Street. Service: Thanks to the housekeeper Xiao Wu. He added WeChat before checking in and took the initiative to ask about our needs. He upgraded our room~ The room is super large~ Very good. Others: The parent-child room is equipped with a children's toilet seat, children's toiletries, and a small bathrobe and slippers. It is very considerate. The hotel lobby faces the beach and is very beautiful.
Original TextTranslated by Google
6/12
Response from Property: 尊敬的賓客，您好！非常感謝您在百忙之中抽出時間與我們分享您的入住體驗。十分開心您和家人能喜歡神州半島喜來登的環境和服務設施，在這裏度過了一段愜意的假期。酒店一直都致力於用心服務我們的每一位客人，確保客人在酒店住的安心與舒心是我們一直不懈是追求，我們期待您及您的家人在這裏擁有一個不一樣的度假體驗。神州半島喜來登擁有柔軟的沙灘，美麗的海景而且還配送迷人的晚霞，絕對是讓您流連忘返的居家住所！全新打造的大腳丫王國™，趣味攀巖、樹攀體驗、真人CS、泳池槳板沖浪體驗等十餘項玩樂主題，等您來造！最新上線的行宿物語精緻露營也是不可錯過的項目哦！期待您的再次入住和滿分好評，祝您生活愉快！