Guest User
February 6, 2024
The location is good, 5 min walk from the train station and 5 - 10 more to the city center. Room view was amazing. And those were probably the only thing good about the hotel. It’s a rather old hotel, so I get it if it’s not like very modern and contemporary. The room was insufficiently cleaned, it’s all dusty and the door to the balcony didn't really work. We had to put force as if we were going to break it open. We tried to report the door not opening to the manager, whom replied nothing more than "The door can be opened." They also messed up our booking, gave us the wrong type of room, to which they tried to solve by changing us to another much smaller room. The rest of the staff were fine, but the manager was not helpful at all. I don't know it's a thing of Norwegian being kinda rude/ impolite, but this is a hotel, hospitality is supposed to your thing.