Element Sedona

Not exactly at sedona - roughly 15-minute drive but still very convenient

The hotel was beautiful. When I was checking in there was no one on reception. When she appeared she was disheveled and rude. I had paid in full on ******* for this reservation and have just discovered she also charged my card in full directly for the room. I stayed in 10 hotels in 10 nights for a work trip and this was by far the worst customer service. Every other hotel was lovely and on calling the help line to rectify this situation, the nice gentleman asked if she had asked for my rewards number-I told him no and that I felt lucky just to get a room key from the patronizing staff member on the desk. Save your money and go somewhere else! Plenty of beautiful places to stay where you will meet wonderful people!

It was nice and very clean. There was an older male at the front desk who was not very pleasant with every encounter we had with him, but overall it was nice.

Hotel is easy to find, its newer, nice, clean, quiet inside. BUT. They dont tell you that theres an incidental charge/hold on your card that gets refunded, and they also dont mention that they charge $20 for parking, even though you're staying at THEIR hotel! Thatll keep this hotel from ever reaching 4 stars for me, let alone 5. Fees are hidden until youve paid and are checking in, and then, your room is non refundable.

I have stayed here before and love it. Unfortunately, this time wasn’t too great. There was leftover food in the refrigerator, no body wash in the shower pump, and the balcony’s concrete was destroyed like it was under construction. Nothing was enough for me to complain as I wasn’t going to move rooms after I discovered these things at different times in my stay. I just hope the hotel doesn’t lower its standards or I would stay elsewhere.

Room was very clean and checked in was excellent. Very close to many of the main tourist Viewing points.

Abagail at front desk was friendly and helpful. Room was very clean and spacious, as was the bathroom. Pool area was excellent. Will stay again.