Smartments Business Wien Heiligenstadt Reviews

Self check in machine at the door easy enough. Didn't need the hotel app they suggested. I was able to see all the hotel facilities and services on the website before I booked which taught me about the hotel app and the laundry app, but after I've booked I can't find these webpages anymore. The app shows I'm in the check in phase the whole time, I'm not sure if it's because I only printed 1 card key but it lets you print 3. I'm suppose to be able to open room door with the app, but it didn't work, and the card key works but takes some time to detect and unlock the door. Cheap TV from a brand called Telefunken never heard of. Meant to be a smart TV that connects to Internet with YouTube Netflix and all but it doesn't connect. Wifi has a login page so can't connect Chromecast. There's a hand wash by the sink that's also meant to be used as shampoo and body wash. Best thing about this room is the water coming out of the shower is amazingly strong you can use it like a water massage. The kitchen stove is very compact there's 2 spaces but if you use a pot a pan together it doesn't fit right. 2 supermarket across the road, but beware it's closed on Sundays. Okay location next to the train and metro station, takes about 30mins to Vienna centre. Okay place to stay if you can get it for under 100euros. There were spiderwebs at the corner of the windows and a bug crawling on the wardrobe. Room service is once a week I think. There's no safe to lock your valuables. It's not bad but there are better places with better offers if you're paying more than 100euros.

As soon as we arrived on New Year's Day, the property told us that there was no hot water and that they would give us 30% back on every day for the days that there was no hot water (i.e. for 3 days) and they didn't even refund us, anyway after checking in we go up and there are hairs on the bed, so there's a problem there too, at the end of the day I really don't recommend it, the only good thing is the location near the train and the tram that takes you to the centre

Normally there is no staff at all; you have to do your own laundry, and you have to recharge 20 at a time. The bed was too soft and very uncomfortable. The furniture is all IKEA. After all, the kitchen is pretty good

There is a subway station next to the hotel, making it very convenient to enter the city. Windows can be opened for ventilation. It is also very convenient to dry clothes. The disadvantage is that there is no one to clean the trash can and you don't know who to look for when it is full, and there is no front desk staff. The exhaust fan in the bathroom is broken. Fortunately, the windows in the room can be opened for ventilation, so the room does not stink. There is a small dining table for eating. Overall, it is worth recommending to stay. The core reason is that it is convenient to dry clothes, for people who need to change clothes when going out. This environmental factor is very important

Good location, very close to the subway, good connection to the center. Clean, coffee in the room, wifi very good. Recommended.

We enjoyed very comfortable stay with minimal equipment.

Checked-in exactly on time and check out prior at 11 AM. Excellent place and I would come back again. Unfortunately, I asked the receptionist for clean up the room. I came back after several hours I was gone. The room still dirty and dirty towels still on the floor. I was not happy at all.

The plus: The checkin process is very easy and humanless, apart from an issue on the dislike section. The room size is good, the kitchen very well equiped, the trains/subway station a few metters and supermarkets and coffee shops as well and the view was frest (10th floor). The minus: The bed, just had a mattress cover and no sheet, terrible pillows. Terrible TV channels sintonization (around 1000 saved channels and most of the with no image/repeated/only audio), the bathroom with no amenities whatsoever (we had to bring the sink soap from/to the shower). About the checkin, the only problem is the room numbers are repeated on every floor (10 store building with ten 101, 102, 103 and so on floors), I guess some guests got confused and we had someone trying to open our door. Far from the city center, but the station right next to the hotel resolves it.

Great place, excellent price and very clean. Very minimal (in a good way) - had some issues with the key card working but always got it to work eventually.

Great quality at affordable price

The room and hotel were clean. The hotel was Accessible, Location was perfect. Bus, Train are close to the hotel. Check in and Check out are organization were perfect. but The bedsheets were not clean. Fan of Bathroom did not work well.

The place is clean and neat but there are no shampoo, no handwashwer, no dishwashing lotion, only 2 dose of dusch gel for 2 weeks of stay.. Apart from that the room is spacious the internet is fast and all kitchenware is working and in good condition.

The facility is perfectly OK. Clean and neat. But theconsumables are jsut not enough at all.. No hand washing soap available. Only two 10ml bottles (one use) of shower gel is offered for my one week stay. No shampoo. No dishwasher gel. Not enough paper napkins. No additional trashbags.. These can be solved easily but I can not understand why it is like this.

Check in was a real hassell. No one was there to help. We had lots of difficulty to get help. The online communication was not adequate.