Santa Croce, 495, Santa Croce, Venice, Veneto 30135, ItalySee Hotel Details
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1 night
Reviews from Real Guests
8.4/10
Very good
114 reviews
Instead of simply averaging scores, we prioritise verified reviews and recent guuest stays, ensuring our ratings reflect the most reliable, genuine and up-to-date experiences.
Verified reviews
Location8.6
Amenities8.1
Service8.3
Cleanliness8.7
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All reviews(114)
Positive reviews(13)
Reviews with photos/video(2)
Great location(6)
Awesome rooms(5)
Negative reviews(1)
JulieGul
Double or Twin Room
Date of stay: Mar 2026
Travelling with friends
2 reviews
9.5/10
Amazing
Posted on May 3, 2026
Quite a nice hotel. The rooms are large and spacious, and the location is superb: not far from the train and bus stations, and about a 20-minute walk to the main attractions.
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Guest User
Quadruple Room with Shared Bathroom
Date of stay: Nov 2025
Family
1 reviews
10/10
Outstanding
Posted on Dec 19, 2025
Beautifull view from window room and ceiling sonhigh good circulation n the room so big
Guest User
Quadruple Room
Date of stay: Jun 2025
Travelling with friends
4 reviews
9.5/10
Amazing
Posted on Aug 13, 2025
Great location, near water buses and the parking garage. The room is spacious and clean, although the elevate didn't work. The front desk is friendly and helpful. Breakfast is good.
Guest User
Double or Twin Room
Date of stay: Sep 2025
Couple
5 reviews
9.0/10
Great
Posted on Oct 16, 2025
It was close to Piazzale Roma and the boat dock, so it was very easy to get around. The elevator was mentioned in the reviews, but it was working fine when we stayed there, so we had no problems. The building is old and historic, but it was clean and a very nice hotel.
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Guest User
Double or Twin Room
Date of stay: Aug 2025
Couple
5 reviews
7.5/10
Posted on Sep 16, 2025
My room was room 202, at the very back on the third floor.
There is no elevator, and there are stairs up to the third floor and stairs in the hallway. When I opened the door to my room, there were more stairs going down, about four flights of stairs, so I had to carry my suitcase.
The only amenity in the room was soap, and there was no refrigerator.
There was no Wi-Fi signal at all in Room 202, so it was completely unusable.
Those who need Wi-Fi for work or other reasons should be aware of this.
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Guest User
Quadruple Room
Date of stay: Jul 2025
Family
36 reviews
9.0/10
Great
Posted on Aug 7, 2025
Quiet and clean, it's close to the train station and within walking distance of various attractions. It's a great value for the main island. The breakfast was average, but filling.
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Guest User
Triple Room
Date of stay: Jun 2025
Travelling with friends
2 reviews
3.2/10
Posted on Jul 7, 2025
ALERT!!!! There was a black staff member who was incredibly rude and arrogant. First, he refused to help with our luggage, saying, "No one can help you," even though they have a dedicated elevator for luggage; they just needed to press it. He also deliberately miscalculated the time we requested for packed breakfast and refused to give it to us (though he eventually gave it to us after repeated requests). Worst of all, during our two-night stay, they sneaked into our room during the day on the second day and took photos of our suitcases, all spread out on the floor, with our belongings, including underwear, inside. They took photos and posted them to a group chat they called a staff chat!!! When we checked out on the third morning, they pointed at the photos and said, "It's 2025, no one would leave a room this messy. They can't clean it!" ***?????? We stayed two nights in a row, had the room charged upfront, and had packed everything up when we left. The room was spotless. Why did they sneak photos and try to lecture us? They didn't really clean up, just folded the bed and left, and didn't even empty the trash can. Also, the light bulb in the bathroom didn't work on our first night. They said they'd fix it the next morning, but it still wasn't fixed by the time we went back to rest the next afternoon. We had to ask the front desk staff to fix it! This hotel is outrageous! !!!!!!
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Margarette2023
Double Room with Shared Bathroom
Date of stay: Jul 2024
Family
4 reviews
10/10
Outstanding
Posted on Aug 25, 2024
It was already very late when we took the airport bus to Venezia station. I temporarily searched for nearby hotels on Ctrip. Who can understand the uneasiness in my heart when I checked into a hotel without prior reservation in the middle of the night? The guy at the front desk was very friendly and patiently agreed with us, two adults and one child. Booking a double room with a shared toilet is also very clean and convenient. The price also includes breakfast, which is really good. There is a pier outside the hotel where you can store your luggage. We chose to take a boat to Marco Polo Square and walk back. It was a perfect experience.
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Guest User
Double or Twin Room
Date of stay: Feb 2024
Family
11 reviews
8.5/10
Very good
Posted on May 19, 2024
It is a 10-minute walk from Santa Lucia Station, but the location is in the back, in an area with a backward environment, and the vaporetto boarding area is outside the door.
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Guest User
Double Room with Shared Bathroom
Date of stay: Aug 2023
Travelling with friends
5 reviews
7.5/10
Posted on Sep 13, 2023
Great that it's close to the train station.
There is also a water bus station right in front of the hotel, which is convenient.
I had booked a room with a shared bathroom and toilet, which was reasonable considering the price.
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Anonymous User
Triple Room
Date of stay: Aug 2023
Family
46 reviews
6.0/10
Posted on Oct 8, 2023
The environment is a bit bad but the boss is nice and Chinese.
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Anonymous User
Double or Twin Room
Date of stay: Mar 2023
Travelling with friends
6 reviews
10/10
Outstanding
Posted on Jul 7, 2023
Facilities: a bit old
Hygiene: good
Environment: OK
The service was excellent
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Guest User
Triple Room
Date of stay: Jan 2026
Family
2 reviews
10/10
Outstanding
Posted on Feb 14, 2026
Впечатления хорошие. В номере чисто. Удобное месторасположение. Порадовал завтрак. Ваши круасаны вкуснейшие! на фото вид из окна.