Extended Stay America Suites - des Moines - Urbandale

Staff was very polite, friendly, and helpful! Very clean rooms.

Cereal and coffee for breakfast. The staff was very friendly. They have an elevator.

It is serious need of updating. The walls are so thin we heard the room next to us tv as if it was our tv, and tenants plain as day. To bad the where up till 2 A.M.!!! We didnt get any sleep, and had a long drive to do the next day.

The front desk staff was great. The first room assigned was a disaster and the second room appeared good until the rotting smell over powered the room. Cleaning staff forgot to empty the garbage from previous guest which had old food containers under the sink and the bathroom trash wasn't empty either. I collected my personal garbage and sealed it in a separate bag for disposal. The bed was clean and that was important. Again the front staff were nice!

When we entered the room it smelt really bad I needed to spray something to try and get the odor away but didn’t work

The staff was friendly the room could use some updating as there was a tear in the carpet and the faucet handle came off. The bed was comfortable and the room was clean.

had to try 3 rooms before I found one that didn't smell like cigarette smoke - despite it being a smoke-free location. seems like the extended stay clientele here found ways to bend the rules while staying addicted to their bad habit. rooms are going on extremely worn out and dated. cleanliness was pretty bad, room hardware was broken or chipped badly. shower stall had built-up old soap scum on it; and worse yet, stall was made of some speckled fake marble material, designed to "camouflage" dirt. So you couldn't really tell if it was clean or not. On the plus side, the limited staff were friendly, but probably in way over their head, led by a mgmt. that doesn't care or provide proper assistance. the place needs a complete turnover from the top down.

After entering the room I went to use the bathroom and there was pee stains on the toilet seat!!! I was so exhausted so I just cleaned it myself without calling the front desk. And then I found a bed bug on the bed crawling under the blanket between my husband and me. I took a photo of it after quickly smashing it with a tissue for the evidence. Also, the shower drain was not working at all. After my shower, we waited 10 minutes but it wasn’t draining so my husband literally had to put his hand into the drain and tried to clear some of the gross stuff that was settling there before he could take a shower and rinse off making sure the bed bugs weren’t on his body. It makes me sick remembering about it! Hairs everywhere in the bathroom and even in the kitchen sink and stains on the refrigerator. We didn’t want to sit on the chairs after seeing the room condition and ate our dinner standing in the room. We never had this kind of experience before so I thought it is worth mentioning.

We had a handicapped room. It would never pass ADA requirements. There’s no vertical grab bar for the toilet. The shower was extremely difficult to activate. There was nothing to hang the handheld shower on once it was removed from a high mounting. There was no bath mat, and the bar soap was very difficult to open.