Holiday Inn & Suites des Moines-Northwest
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1 room, 2 adults, 0 children
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Holiday Inn & Suites des Moines-Northwest
4800 Merle Hay Rd, Urbandale, Iowa 50322, United States
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Located in Urbandale, Holiday Inn Hotel & Suites Des Moines - Northwest, an IHG Hotel is within a 15-minute drive of Drake University and Wells Fargo Arena. This hotel is 10.9 mi (17.6 km) from Jordan Creek Town Center and 11.5 mi (18.5 km) from Adventureland.Show More
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3.9/5Good·Cleanliness: 3.9
All 96 Reviews
Amenities
Indoor Swimming PoolFitness RoomPublic ParkingBarRestaurantMeeting RoomMulti-Function Room24-Hour Front DeskWi-Fi in Public AreasFree
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Surroundings
Airport: Des Moines International Airport
(16.2km)
Landmarks: Brass Armadillo Antique Mall - Des Moines
(7.5km)
Landmarks: Hoyt Sherman Place
(8.4km)
Map
Rooms
Guest Reviews
Trending Questions
Policies
Services & Amenities
9
1 King 1 Bedroom Ste Living Dining Areas
1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
TV
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6
Standard King Room
1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Towel
Private Toilet
Daily Housekeeping
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7
One-Bedroom King Parlor Suite
1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
TV
Check Availability
5
Standard Room
Free Wi-Fi
Non-smoking
Air Conditioning
Towel
Private Toilet
Daily Housekeeping
Check Availability
8
1 Kng 1 Bedroom Ste Living Kitchen Areas
1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
TV
Check Availability
8
2 Queen Beds Suite Comm Access Sofa Bed
2 Queen bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
TV
Check Availability
4
Comm Access King Standard Room with Tub
1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Check Availability
8
1 King Bed Suite Sofa Bed Parlour Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
TV
Check Availability
6
Standard Room, 2 Queen Beds
2 Queen bed
Free Wi-Fi
Non-smoking
Air Conditioning
Towel
Private Toilet
Daily Housekeeping
Check Availability
7
Queen Suite with Two Queen Beds
2 Queen bed
Free Wi-Fi
Non-smoking
Towel
Private Toilet
Daily Housekeeping
Desk
Check Availability
5
Standard King Room with Roll-in Shower-Mobility Accessible
1 King bed
Free Wi-Fi
Non-smoking
Towel
Private Toilet
Daily Housekeeping
Desk
Check Availability
8
King Suite with Addnl Living Dining Kitchen
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
TV
Check Availability
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Guest Reviews(96)
3.9/5
Good
Verified Reviews- Cleanliness3.9
- Amenities3.9
- Location3.9
- Service3.9
AI SummaryAn AI-summarised snapshot of real guest reviews
Guests commend the friendly and helpful staff, the cleanliness of the rooms with comfortable beds, and its convenient location near major highways and downtown Des Moines, ideal for visiting the Ames campus.
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Helpful
Not helpful
Vicki
January 29, 2024
Very nice hotel. Clean, excellent condition, friendly staff, good restaurant on site. I have only one complaint- the bed was so hard!
Charles
January 17, 2024
We arrived during a bad snow storm and learned that the hotel had a Bennigan's restaurant attached. We had dinner there and observed the restaurant manager going above and beyond to make sure all of the guests were allright and had everything they needed. He checked in with everyone repeatedly. We also observed hotel staff help a woman clear snow from her car and start it so that she would not have to be in the cold. What excellent customer service!!!
Casey
December 10, 2023
Likes: clean, convenient, comfortable, and friendly staff.
Dislikes: had to pay for breakfast.
Verified traveler
November 16, 2023
My experience was very good. Check in was very quick. The staff was very friendly. The room was very nice, clean, comfortable and quiet. It looked like the room had been recently remodeled.
Shirley
November 11, 2023
My overall stay was fantastic. Room was clean, bed comfortable. My only issue was the man at check in was not very friendly. I arrived around 7:30-8:00pm on Nov. 9, 2023. The man behind the desk was typing at the computer didn’t even acknowledge me for about 6 or 7 minutes. I could understand if he was on the phone with another customer but he wasn’t. Then, I finally get checked in, go upstairs to 3rd floor to my room and room keys didn’t work. So I go back downstairs to inform him keys don’t work. His response was “well I don’t know why because I programmed them correctly “. Finally got working keys get in my room and went to come to the Wi-Fi. The password was not legible so I call the gues service number and the man answers the phone with an audible sigh like I was a bother. I tell him I can’t make out the Wi-Fi password on my keycard and he rudely rambles off the password to me then hangs up. Not the service I expected from a holiday inn. Other than the desk help, stay was great. The morning person was extremely nice. I told him about my experience and he profusely apologized about my experience. Huge kudos to the morning staff. Oh and I just adored the little fur baby Willow!!
Christopher
November 6, 2023
The lobby bathroom was kind of dirty the night we checked and still in the same condition in the morning and the sink would not work in their either
Kristie
November 6, 2023
The toilet seat was broke. No toilet paper holder, water pressure was horrible. Tv kept cutting out. Elevators didn't sound good.
Ferdinand
November 2, 2023
The hotel needed some up date. Housekeeping made my sons bed but complete left mine undone. Cleaned bath room and put in replacement towels, but left used face towels in the shower as if they were in a hurry. We lost hot water and had to take a cold shower as we needed to be at a wrestling tournament. They offered complimentary breakfast to some giving them blue tickets but not third party bookings. Breakfast was serve in the hallway from adjacent Bennigans with connections to the hotel.
Diana
January 22, 2024
This hotel was comfortable and clean and the staff was very friendly!
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Children between 0 and 17 years old can stay for free if no extra bed is needed.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleBuffet
| Age | Fee |
|---|---|
Adult | US$8.00 (approx. S$ 10.92) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Property Description
- Opened: 1974
- Renovated: 2010
- Number of Rooms: 198
Located in Urbandale, Holiday Inn Hotel & Suites Des Moines - Northwest, an IHG Hotel is within a 15-minute drive of Drake University and Wells Fargo Arena. This hotel is 10.9 mi (17.6 km) from Jordan Creek Town Center and 11.5 mi (18.5 km) from Adventureland.
Be sure to enjoy recreational amenities including an indoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, shopping on site, and a ballroom. Getting to nearby attractions is a breeze with the complimentary area shuttle that operates within 2 mi.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekends from 6:30 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-in. Planning an event in Urbandale? This hotel has 15000 square feet (1394 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is complimentary (available 24 hours).
Make yourself at home in one of the 198 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Partially open bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Be sure to enjoy recreational amenities including an indoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, shopping on site, and a ballroom. Getting to nearby attractions is a breeze with the complimentary area shuttle that operates within 2 mi.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekends from 6:30 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-in. Planning an event in Urbandale? This hotel has 15000 square feet (1394 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is complimentary (available 24 hours).
Make yourself at home in one of the 198 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Partially open bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Services & Amenities
Most popular business facilities
Indoor Swimming Pool
Fitness Room
Public ParkingAdditional charge
Bar
Restaurant
Meeting Room
Multi-Function Room
24-Hour Front Desk
Wi-Fi in Public AreasFree
Indoor Swimming Pool
Fitness Room
Bar
Restaurant
Meeting Room
Restaurant
Restaurant
No additional info available
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