The first contact with Mrs. Maria Svarc, head of the booking office of the Hotel Principe in Udine took place by mail on 12.01.2022, when I asked for a reservation of nine rooms for 21.04.2022. The affirmative reply arrived immediately. After the booking, the details of my credit card were sent to Ms Svarc. One week before the start of the trip, Ms Svarc informed me that my credit card was not valid and that I have either to give another credit card or transfer the money, because otherwise she will have to cancel our booking. Immediately a friend stepped in and his card details were sent. Ms Svarc refused this card as well and insisted on a bank transfer. The transfer was made on Good Friday but was obviously delayed by the bank internally due to the Easter holidays. On the 20th of April, while cycling in the middle of the Canal Valley, I received a call from Ms Svarc, that the money had not arrived and that she will therefore cancel the booking, as there are always crooks working with tricks. This prejudice shocked us very much! All of us in the group are serious people with university or business backgrounds, and none of us needs to take advantage on anything. Apart from that, all our credit cards worked the whole week in all other hotels without any problems. In the afternoon, we sent to Ms Svarc the details of a third credit card, which she again did not accept. I asked the hotel owner in Gemona to call her and confirm that the cycling group existed, that there were no problems with the payment and that we wanted to claim the rooms at the Hotel Principe the next day. Still on 21.04. in the morning a friend from Udine had to make a telephone call to Mrs. Svarc to confirm our seriousness. It may be that such a strict way of dealing with customers is desired by the hotel management, but this way of dealing with us by Ms Svarc is utterly unacceptable for us. We recommend a retraining for Ms Maria Svarc, otherwise we will never book in this hotel again. Wolfgang Scholz, the organiser
Very Good
51 Reviews