Hi, on Friday, March 18, I called the hotel and asked if they had room available for the period from 21 to 26 March. The attendant (which I really don't remember the name) said he had, but only with two single beds, I said he had no problem, he passed the price and asked me to make the reservation. I even asked if he wanted a card number and he said the booking would be paid on check-in, he asked my email and he said he would send a confirmation email. Today, Sunday, March 20, ahead of the trip (tomorrow morning at 6 a.m.), I had not yet received the confirmation email. I called the hotel and after 35 minutes, just 35 minutes waiting, I was attended by José. José told you that the hotel is available between 21 and 22 and 24 and 25, i.e., on the day between 23 and 24, you would not have any place to stay. Joseph said, calmly, that he could not help me (nothing to do), so Joseph asked me to make the reservation of those days by email. I said he would have to make the reservation at that time and I would wait for the confirmation email. Joseph once again informed that I would have to send an email. I explained that I would not have the least confidence that my reservation would be made, analysing all the history of the events. I still have no accommodation and the hotel has not solved his very serious mistake, just worsening the situation.
Outstanding
81 Reviews