Featured Hotels near Plaza de los Maestros Gloria Burgos, Turabo

It is the first time we have visited the hotel and there is no doubt that we will return. We went with our children under 10 years old and the grandmothers. I use mobility equipment and we ALL had accessibility for enjoyment. The facilities and activity options: swimming pool, the Pterocarpus forest, children's park and the bonfire at night were excellent and the food was delicious. The buffet at Trova delicious. Also lunch food in the pool area. The BEST thing about the entire experience was the service and staff at the hotel. Everyone treated us in an extremely special way. Xiomar and Carlos Serrano provided us with transportation and when we asked what could be done with the wheelchair they both said don't worry, we'll find a way and so they did. Thanks to that, I was able to explore the forest with my family! Kelvin Sanchez at Trova served us both mornings at breakfast with excellent kindness. I couldn't see Bryan at Guest Services but he answered all my questions over the phone. Gabriela greeted us at the front desk and from the moment we arrived she made us feel special and although I couldn't capture the names of the others, everyone literally went out of their way to provide good service. I share that the hotel is Cashless so you must bring cash to be able to tip. A suggestion would be to have more campfire smores boxes for sale since they are free but the quantity is limited and only for children. If they don't arrive early and run out it would be nice to have the option to buy.

Our stay at the Courtyard Isla Verde was during spring break March 31st ——April 3rd room was outdated with a musky smell immediately exiting the elevator the only day we got our room serviced housekeeping stole my Grandson’s Apple Watch and we flipped that room upside down to look for the watch when this was reported to the manager on duty they were very unconcerned and made it seems as if we were lying they never got back with us after telling my Daughter that security will get back with us the next day my Daughter had to be proactive and call them again she then spoke with the housekeeping supervisor who stated she was not aware of the incident only after my Daughter asked for Valet slips to show check in and out times to show the head of Security came and spoke with us we were gone from 10 am until about 6 pm and the watch last registered at the hotel at 1:45 and we were not there at that time the lady that is head of security proceeded to say that the person who serviced our room clean it about the same time the watch mysteriously disappeared but also made the remark that the housekeeper has been with them for a while it has been a week and we have gotten no response from our call and complaint to corporate office our the security lady who took our info Beware of this hotel not only do the employees steal and lie it’s in need of a major update we stayed in room 816 becareful the balcony rails are loose and they had two wedding receptions Fri and Sat night and the bldg were the reception was held is located right below the balcony of room 816 the music went on into the wee hours of the night