Era Hotel & Spa Tulum
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Tulum
Era Hotel & Spa Tulum
C. 6 Sur, La Veleta, Tulum, Quintana Roo 77760, Mexico
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Located in Tulum (La Veleta), Era Hotel & SPA Tulum is within a 10-minute drive of Tulum National Park and Gran Cenote. This spa hotel is 3.7 mi (6 km) from Tulum Mayan Ruins and 4.2 mi (6.8 km) from Las Palmas Public Beach.Show More
We Price Match
4.2/5Very Good·Cleanliness: 4.3
All 27 Reviews
Amenities
Outdoor swimming poolSaunaSpaMassage RoomPrivate ParkingFreeAirport Pick-up ServiceAirport Shuttle ServiceLuggage StorageRestaurantAirport Drop-Off Service
All Amenities
Surroundings
Airport: Tulum International Airport
(38.8km)
Landmarks: Iglesia Biblica Bautista Fundamental Independiente Jesus Puerto de Abrigo
(110m)
Landmarks: Extreme Control Adventures Tulum Paddleboarding & Kitesurfing
(220m)
Map
Rooms
Guest Reviews
Policies
Services & Amenities
4
Deluxe Double Room, 1 King Bed, Pool View
1 King bed
Free Wi-Fi
Non-smoking
Private Bathroom
Minibar
Towel
Swimming Pool View
Check Availability
9
Family Double Room, 1 King Bed, Pool View
1 King bed
Free Wi-Fi
Non-smoking
Private Bathroom
Minibar
Towel
Swimming Pool View
Check Availability
6
Standard Double Room, 1 King Bed, Pool View
1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Minibar
Electric Fan
Towel
Check Availability
12
Superior Double Room, 1 King Bed, Pool View
1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Minibar
Electric Fan
Towel
Check Availability
Guest Reviews(27)
4.2/5
Very Good
Verified Reviews- Cleanliness4.3
- Amenities4.2
- Location4.2
- Service4.2
Guest User
November 20, 2023
The hotel maintenance is excellent. They make sure you have a pleasant stay. The staff is generous and highly recommend for everyone travelling to TULUM.
Vanessa
August 23, 2022
Very welcoming structure recommended for those who decide to stay for a few days in Tulum.
Helpful and competent staff (thanks to the reception lady who helped us solve a problem).
The hotel has a nice swimming pool but we were unable to use it due to maintenance.
The "negative" side is the breakfast which is served outside the structure with a non-buffet formula and being able to choose only one dish among those offered together with a drink (juice) and coffee.
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Guest User
August 11, 2024
If only I could give this hotel 0 stars I would LOVE to. This hotel SCAMMED out of thousands out of small family that owned business in Petaluma. The two ladies named Katherine silveira and Kristi Leach, used them for their FURNITURE that they used for a staging job they did for them in San Rafael. They never made them sign a contract which was OBVIOUSLY needed so they can return their furniture. AND it was their first time there!! Till this day the hotel still has their new furniture they used for their staging homes and never paid them back! These two ladies have 25+ years of experience selling and staging homes. They should obviously know BETTER by now. They EVEN OWN a whole million dollar home &. Watch out because they will use fake lawyer info and lie throughout everything!! So I recommend not doing any business with these two ladies.
Guest User
August 8, 2024
If only I could give this hotel 0 stars I would LOVE to. This hotel SCAMMED out of thousands out of small family that owned business in Petaluma. The two ladies named Katherine silveira and Kristi Leach, used them for their FURNITURE that they used for a staging job they did for them in San Rafael. They never made them sign a contract which was OBVIOUSLY needed so they can return their furniture. AND it was their first time there!! Till this day the hotel still has their new furniture and never paid them back! These two ladies have 25+ years of experience selling and staging homes. They should obviously know BETTER by now. They EVEN OWN a whole million dollar home🤦🏻♀️. Watch out because they will use fake lawyer info and lie throughout everything!! So I recommend not doing any business with these two ladies.
Guest User
February 29, 2024
The hotel is very aesthetic, and the rooms are nicely presented with Tulum style decorations, and are big and spacious and have air conditioning. The pool in the middle of the hotel is also a great feature, but a bit dated with a crack in the middle. The hotel had a problem with its boiler and water supply during our stay. The shower is not reliable and runs hot and cold sporadically. One evening the water stopped working altogether. We complained to the reception and had to wait for hours outside our room as the water stopped working in our flat and we were late for our dinner reservations. The staff were unhelpful and seemed to be aware of the problem for our room, but didn’t offer us an alternate room or another solution apart from just waiting for us to leave. The manager was never there and the junior staff were unable to find a solution by themselves (change our room). They seemed to take our complaint personally and ignored us for the rest of our 3 day stay. Breakfast (which was included) was a simple Mexican menu but very nice. The juice tasted very watered down though.
Guest User
February 29, 2024
Jungle Chic meets Sophisticated Bohemian, seriously relaxing place! Quiet, clean, polite - not crowded, just what you expect from a Tulum vacation. Walking distance to other places - Don’t expect too much excursions or information about where to go from front desk tho, they are about unplugging
Excursion40261323245
December 13, 2023
Dear Tripadvisor Users, Please don't go here... We got a room which was really humid, just unhealthy. The bed was wet and filled with small human hair pieces, the bathroom was full with mold and the toilet was not working. Just an unhealthy environment. Pictures are available. We asked for a refund, but because of 'policy reasons' this was not possible according the female manager. So with others words, we were forced to sleep in an unhealthy room. As an alternative they offered us another room, which was in their words an upgrade. The bath was maybe 1m2 bigger, not really an upgrade. The same conditions also here: too humid, wet bed, mold, hairs in the bed, luckily this toilet was working. We slept there only one night at least to try, but the day after I was forced to look for a better hotel. We booked for 3 night, but no single dollar was refunded. Everybody knows that policies also have exceptions... I think this hotel is unique in promoting themselves in a positive way on internet and social media, but in real life it is one big disappointment. Please don't fall for it.
foodxcafecito
May 19, 2023
this beautiful hotel was a home away from home. the scenery was beautiful, the staff amazing. anola? she made this entire trip worth it. she treated us as though we were family and that made the entire stay that much more wonderful. your days in paradise should be shared with this hotel (a home away from home). thank you for everything! we’ll be back!
Lautrelle G
November 3, 2023
My husband & I stayed here for one night (we were in Mexico for a wedding in Cancun). I read the reviews and wanted to check this hotel out for myself, and it did NOT disappoint! The room was nice. There are no TVs in the rooms, and you honestly don't miss not having one. We didn't even notice right away. After our long flight we were going to shower and hit the town, but when we turned on the shower, the shower head wasn't working. We went to the office, and they were extremely apologetic and said they would send someone to fix it. The maintenance person came and was unable to fix it. They then would out to purchase a brand-new showerhead for us (the room). The service was five stars! The pool area is nice and relaxing, and the beds slept like a dream. I would definitely stay here again.
Property Policies
Check-in and Check-out Times
Check-in: 15:00–22:00
Check-out: 10:30–11:00
Front desk hours: [Mon-Sun]07:00–23:00
To check-in, contact the property 1 day in advance
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
TypeContinental
StyleA la carte
| Age | Fee |
|---|---|
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Property Description
- Number of Rooms: 10
Located in Tulum (La Veleta), Era Hotel & SPA Tulum is within a 10-minute drive of Tulum National Park and Gran Cenote. This spa hotel is 3.7 mi (6 km) from Tulum Mayan Ruins and 4.2 mi (6.8 km) from Las Palmas Public Beach.
Relax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find an outdoor pool, a sauna, and bicycles to rent. Additional features at this hotel include complimentary wireless internet access and concierge services.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:30 AM to 11:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, luggage storage, and laundry facilities. Free self parking is available onsite.
Make yourself at home in one of the 9 guestrooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Relax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find an outdoor pool, a sauna, and bicycles to rent. Additional features at this hotel include complimentary wireless internet access and concierge services.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:30 AM to 11:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, luggage storage, and laundry facilities. Free self parking is available onsite.
Make yourself at home in one of the 9 guestrooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Services & Amenities
Most popular business facilities
Outdoor swimming poolOff-site
Sauna
SpaAdditional charge
Massage Room
Private ParkingFree
Airport Pick-up ServiceAdditional charge
Airport Shuttle Service
Luggage Storage
Restaurant
Airport Drop-Off ServiceAdditional charge
Car Rental
Wi-Fi in Public AreasFree
Outdoor swimming pool
Spa
Restaurant
Restaurant
Restaurant
No additional info available
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