Kupferquelle Resort

Whilst sat at the restaurant reading other reviews about the resort double charging, I checked my bank account and I had been double charged! The reception refunded me but was that only because I was present? I then got bitten by bed bugs that night in the bed. My arm is still full of bites a week later.

Despite initial promise, Kupferquelle's management left us deeply disappointed by reneging on a promised refund for a medically necessary cancellation, showing a lack of professionalism and empathy. In more detail, de stayed at many hotels and resorts across Africa during our multi-month overland trip, so we were excited to recharge at Kupferquelle, which had good reviews and appeared to be a professional, welcoming establishment. We chose it especially for my wife, who had experienced a small accident, making it difficult for her to walk, and as I also needed easy access to medical support. However, upon arrival, we discovered that our booked room was located over 200 meters from the main facilities, including the restaurant. Given our medical situation, this was impractical. We explained this to the reception team, who initially were very understanding and agreed to cancel our booking without penalty and assured us we would receive a full refund. Relieved, we arranged an alternative stay elsewhere. Unfortunately, this is where things took a disappointing turn. Despite filling out forms and exchanging a dozen emails over several months, we had to repeatedly follow up, only to finally be informed by management—four months later—that refunds were against their policy. This was a complete reversal of what we were promised. While the reception staff was friendly and helpful, we feel the management handled this situation unprofessionally. The lack of transparency and prolonged delay in communication were frustrating, especially given Kupferquelle’s reputation for high-quality service. We had expected better customer care, especially considering the medical nature of our request. We hope this review helps future travelers to be mindful of not only the amenities and photos but also the quality of service and responsiveness of management. We would advise other travelers to consider how customer satisfaction and empathy are prioritized, especially in unforeseen circumstances.

The place was nice , the people where friendly and overaly the services where perfect ..... and also the pool was great. We really enjoyed our stay.

It’s a beautiful place and situated centrally. The house keeping teams just wake up guests around 7:30 for cleaning and that’s the only thing that needs to be addressed or scheduled shared amongst staff for guests check out times

I want to warn everyone, never book this hotel, even through Booking or other websites. These are thieves. For 3 months now I have not been able to receive payment for a canceled order. I wrote to them many times and filled out a return form. I didn't receive any money. Jeg vil advare alle, aldri bestill dette hotellet, selv ikke gjennom Booking eller andre nettsteder. Dette er tyver. I 3 måneder nå har jeg ikke kunnet motta betaling for en kansellert bestilling. Jeg skrev til dem mange ganger og fylte ut et returskjema. Jeg fikk ingen penger.