HOTEL MYSTAYS Nishi Shinjuku

HOTEL MYSTAYS Nishi Shinjuku Reviews

HOTEL MYSTAYS Nishi Shinjuku

7 Chome-14-14 Nishi, Tokyo, JapanView Hotel Details
HOTEL MYSTAYS Nishi Shinjuku
HOTEL MYSTAYS Nishi ShinjukuHOTEL MYSTAYS Nishi ShinjukuHOTEL MYSTAYS Nishi Shinjuku
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HOTEL MYSTAYS Nishi Shinjuku Guest Reviews

4.2/5
Very Good
179 review
Verified reviews
Location4.2
Amenities4.0
Service4.3
Cleanliness4.3
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All Reviews(179)
Positive reviews(167)
Reviews with photos/video(48)
Awesome stay(38)
Clean and tidy(37)
Convenient location(24)
Easy to get around(20)
Great location(14)
Many dining options(11)
Classy environment(10)
Breakfast was average(7)
Negative reviews(12)
Lee
Standard Double【Non-Smoking】
Stayed in May 2024
Family
4 review
4.0/5
Very Good
Posted on Jun 5, 2024
Small space is the only complaint. Other than that it is quite similar to the other hotels we stayed throughout japan. See photo on how we managed to open luggage. Just need to take out the things and place on table and hang up your clothes for next few days. Better to pack light for Japan and wash your clothes. Not sure if this hotel has washing machine Another thing worth to mention is water pressure and temperature is easy to adjust.
Lelayunus
Standard Double【Non-Smoking】
Stayed in Feb 2024
Couples
11 review
4.5/5
Great
Posted on Feb 20, 2024
Location is good. Honestly it’s a cleaner and at a better side of Shinjuku. You don’t wanna stay nearby the Godzilla where the crowd are and Dodgy ppl everywhere. The hotel has A lot of eateries and bars nearby. Just 6 mins away from the busiest train station in the world. AC is controlled by hotel so during winter they provide fans. But I ended up sleeping with the window open which is fine except for there are youngsters hanging out at night nearby the hotel so you can hear them laughing and talking. Checking in and out is a breeze.
Response from Property: Thank you very much for staying at HOTEL MYSTAYS Nishi-Shinjuku. We are very happy to hear that you were satisfied with the location of our hotel. As you said, our hotel is located about a 10-minute walk from Shinjuku Station, and there are many restaurants and commercial facilities in the surrounding area. I think it's a very convenient location in terms of access. Regarding the air conditioners in the rooms, our hotel manages the air conditioners throughout the building, so we change the operation depending on the weather and temperature of the day. We also have heaters and fans available for rent, so please ask at the front desk. We will continue to work even harder to make your stay more satisfying. Thank you for taking the time out of your busy schedule to provide us with your valuable feedback. HOTEL MYSTAYS Nishi-Shinjuku
Guest User
Standard Double【Non-Smoking】
Stayed in Apr 2024
Couples
15 review
4.5/5
Great
Posted on Apr 30, 2024
Excellent location in a quiet corner of busy Shinjuku. Room standard small size but tasteful and bright. Good wifi. Breakfast the most basic buffet in six weeks travel in Japan: no Japanese vegetable side dishes (there is miso and mackerel), no milk for coffee (tubs of creamer), canned fruit salad. You’ll be OK if you eat Western breakfast as ham, sausages and good scrambled eggs.
Response from Property: Thank you for staying at our hotel and for your review. Glad to hear that you were satisfied with the location and the room. As you mentioned, our hotel is located in the center of Shinjuku, convenient for sightseeing, but a little back from the downtown area. Also for breakfast, we will share guest's opinions with restaurant staff to make it even better. We will continue to provide better service and hope that you have the opportunity to stay at our hotel again. We are looking forward to seeing you. Hotel Mystays Nishi-shinjuku
Anonymous User
Standard Single【Non-Smoking】
Stayed in Sep 2023
Booked for others
10 review
3.7/5
Posted on Oct 2, 2023
Overall the stay was alright. Requested a room on same floor as partner but was moved a floor up. Made a complaint and the front desk upgraded me to a better room. Am very grateful for that. However, breakfast was very average and below expectation.
Response from Property: Dear Guest Thank you for staying at HOTEL MYSTAYS Nishi Shinjuku. We apologize that the information sharing between our staff wasn't enough. Thank you very much for your grateful mind accepting an upgrade offer from us. We will be making sure the same case will not happen in the future About the breakfast, we will be reporting this feedback to the restaurant for improvement of the quality in the future. We hope you have traveled back home smoothly. When you travel to the Tokyo area in the future, we sincerely hope that you will consider our hotel for your stay. HOTEL MYSTAYS Nishi Shinjuku
Wan
Superior Twin【Non-Smoking】
Stayed in Feb 2024
Friends
3 review
3.7/5
Posted on Feb 19, 2024
Good service
Response from Property: Thank you very much for staying at HOTEL MYSTAYS Nishi-Shinjuku.We are very relieved that we were able to provide a service that satisfied our customers. Words from our customers are our greatest joy.All of our staff will continue to work hard to provide services that satisfy our customers.If you have the opportunity, we hope that you will use our hotel again.Thank you for taking the time out of your busy schedule to provide us with your feedback.All of our staff are looking forward to your next visit.HOTEL MYSTAYS Nishi-Shinjuku
Guest User
Standard Single【Non-Smoking】
Stayed in Feb 2024
Solo travellers
4 review
4.7/5
Amazing
Posted on Mar 1, 2024
It was surprised that they let me early check in without extra fee. It was appreciated!! The room is good and clean, Mystay definitely is a good choice in Shinjuku.
Response from Property: Thank you very much for staying at HOTEL MYSTAYS Nishi-Shinjuku.We are very happy to receive so many compliments. We are very relieved that we were able to provide a service and a clean room that satisfied our customers. Although early check-in is, there is usually an advance extension fee of 2,000 yen per hour, and check-in is possible from 1:00 pm at the earliest. However, check-in may be possible depending on availability and cleaning conditions on the day. If you arrive earlier than check-in time, we would appreciate it if you could contact the front desk.We will continue to strive to maintain a clean facility and improve our services, aiming to be a facility that will further satisfy our customers.If you have the opportunity, we hope that you will use our hotel again.Thank you for taking the time out of your busy schedule to provide us with your feedback.All of our staff members look forward to your next visit.HOTEL MYSTAYS Nishi-Shinjuku
Rich Ric
Standard Semi Double【Non-Smoking】
Stayed in Oct 2023
Couples
21 review
4.0/5
Very Good
Posted on Oct 25, 2023
The room is good, not so big, japan standard, but very clean.
Response from Property: Thank you for staying at Hotel Mystays Nishi-Shinjuku. We are very pleased that you were satisfied with your stay, especially the cleanliness of your room.Your comment will be shared with our housekeeping team. They must be happy to hear it.Wish we can welcome you again.Hotel MYSTAYS Nishi Shinjuku
Anonymous User
Standard Single【Non-Smoking】
Stayed in Aug 2023
Solo travellers
15 review
5.0/5
Outstanding
Posted on Oct 26, 2023
Hotel MyStays Shinjuku was a pleasant hotel stay in the convenient location near Shinjuku Station! There was an ichiran restaurant just 5 minutes walking distance, and the train station was only 5-10 minutes away! The hotel was clean and very new! Would come and stay again!
Response from Property: Dear Guest, Thank you very much for choosing HOTEL MYSTAYS Nishi-Shinjuku. We appreciate you taking the time to write to us. We are relieved to hear that you were satisfied with your stay. We are very happy to receive a perfect score. Our hotel is located about 7 minutes on foot from JR Shinjuku Station. There are many convenience stores and restaurants between Shinjuku Station and our hotel, so you can enjoy meals and shopping in this area. We are also pleased to hear your compliments about our rooms. We will continue to make every effort to create a comfortable space for you, and we hope you will visit our hotel when you come to the Shinjuku area. We look forward to seeing you again soon. Best Regards, HOTEL MYSTAYS Nishi-Shinjuku
Ruth Pramita
Standard Double【Non-Smoking】
Stayed in Jan 2024
Friends
3 review
5.0/5
Outstanding
Posted on Jan 27, 2024
Really like the location of this hotel. Lots of good places to eat and close to the station too. I will stay here when I return to Japan again.
Response from Property: Dear Guest ,We are very pleased that we were able to provide you with a comfortable and clean room during your stay.As you mentioned, our hotel is located about 7-10 minutes on foot from the West Exit of Shinjuku Station. We believe it is a great place to travel.We will continue to strive to improve our services for your continued satisfaction.We hope you will have the opportunity to visit our hotel again.Thank you for taking the time to provide us with your feedback.The entire staff looks forward to serving you again.Hotel Mystays Nishi Shinku
PBB
Standard Single【Non-Smoking】
Stayed in Jun 2023
Solo travellers
17 review
5.0/5
Outstanding
Posted on Jun 30, 2023
Wow, I am really impressed with this hotel! It has a great location close to very important places in Shinjuku. You are about a 5 to 10 minute walk to the red light district and golden gai. Also all around this restaurant are great little local bars and restaurants that can make anyone happy so you don’t need to go to the tourist spots to get great Japanese or foreign food. 10/10 for location. The size is decent for Tokyo as most hotel rooms are small in Tokyo however, it is pretty useful if you’re just sleeping here since most of the time you’ll be out and about walking in the city. However, the room is fully equipped with everything. You need a comfortable soft bed and a good bathroom with the bathtub. Also, the staff here is super helpful. They speak English quite well and can help you with anything you need like if you need to book tour, groups or need help to get around the city they’re very nice I would definitely recommend staying here. Also, if you’re travelling from a far you and forgot a universal adapter don’t worry ,the hotel room is fully equipped with 2 USB slots.
Response from Property: Hello PBB, Thank you for staying at our hotel! We are glad to hear that you were satisfied with our hotel and service. we are also grateful you gave us the feedback. It will help us to provide better service for your future stay! We are looking forward to seeing you soon! HOTEL MYSTAYS Nishi Shinjuku
Anonymous User
Standard Double【Non-Smoking】
Stayed in May 2024
Couples
2 review
4.5/5
Great
Posted on May 4, 2024
The room is kind of narrow. The location is good. Very clean.
Response from Property: Thank you for staying at Hotel MyStays Nishi-Shinjuku. As you said, our hotel is located a 7-10 minute walk from Shinjuku Station, making it ideal for dining and shopping. Thank you again for your compliments regarding our cleaning. We will share your feedback with the cleaning staff to ensure better cleaning. However, we apologize for the inconvenience regarding the size of the room. Depending on availability, it is possible to upgrade to a larger room, so please ask our staff. Thank you for posting your review. looking forward to seeing you coming again.
C
Standard Twin【Non-Smoking】
Stayed in Dec 2023
Family
5 review
3.7/5
Posted on Feb 23, 2024
Extremely small rooms. Maybe too small for 3. Nowhere to sit nor stand. However location is good
Response from Property: Thank you for staying at our hotel and for your review. First, we are sorry for the inconvenience caused by the small size of the room. Our hotel is located in the city's center and the land is small, so you may feel our rooms are compact. Due to the structure of the building, the size of the rooms is difficult to improve, but we can upgrade you to a larger room if available, so please feel free to ask at the reception. Also, we are glad to hear that you are satisfied with the location. Our hotel is a 7-minute walk from Shinjuku Station and is surrounded by many convenience stores, restaurants, and tourist attractions. We will continue to strive to provide better service in the future and are looking forward to seeing you again. Hotel Mystays Nishi-shinjuku
wynaaaa
Standard Twin【Non-Smoking】
Stayed in May 2023
Family
5 review
4.0/5
Very Good
Posted on May 25, 2023
The room is a bit small but overall is quite comfortable. It's near the metro exit and there's a 24/hr cosmetic shop right next to it. It's near the tourist spot as well, a great choice for staying.
Response from Property: Thank you very much for staying at Hotel Mystays Nishi-Shinjuku. We are glad to hear that you had a pleasant stay during your stay. We hope you will have another opportunity to visit our hotel. We look forward to welcoming you back to our hotel. HOTEL MYSTAYS Nishi-Shinjuku
Lunaris
Standard Single【Non-Smoking】
Stayed in Dec 2023
Solo travellers
6 review
5.0/5
Outstanding
Posted on Jan 14, 2024
Great housekeeping, great reception service, and provides all the basics you might need!
Response from Property: Thank you very much for staying at HOTEL MYSTAYS Nishi-Shinjuku.We are very relieved that we were able to provide a clean and comfortable room for our guests.We are also very happy to receive your compliments regarding the staff's response.We will continue to strive to maintain a clean facility and improve our services to satisfy our many customers.If you have the opportunity, we hope that you will use our hotel again.Thank you for taking the time out of your busy schedule to provide us with your feedback.All of our staff members look forward to your next visit.HOTEL MYSTAYS Nishi-Shinjuku
Sean_Hsieh
Standard Semi Double【Non-Smoking】
Stayed in May 2023
Couples
1 review
4.7/5
Amazing
Posted on Jun 7, 2023
This hotel staff is very friendly to server . Would stay again if there is still a chance
Response from Property: Thank you very much for staying at Hotel Mystays Nishi-Shinjuku.We are very pleased to receive your compliments on our staff's service. We are glad to hear that you were satisfied with our hotel during your stay.We hope you will have another opportunity to visit our hotel again.We look forward to welcoming you back to our hotel.HOTEL MYSTAYS Nishi-Shinjuku