Hyatt House Tokyo Shibuya

Hotel was newly opened so everything was sparkling clean Being a Hyatt there were more American / foreign tourists staying here than usual Entrance (both walk and especially cab) was tricky to locate but after you found it once, you'll realize how easy it is to get around from this hotel. Very convenient. Rooms were good sized for Tokyo. Washing/drying machine plus kitchenette were perfect for those with kids.

Something wrong with the service. My reservation clearly says breakfast for one included. They refused to provide that. I paid for breakfast in the 11th. Then ate breakfast elsewhere. This kind of error shouldn’t happen.

Nice location but difficult to find as it is still a new hotel. Love the rooms with small kitchenette and washer/ dryer.

Pros: Beautiful view with clean facility. House keeping staff is amazing. Cons: Building is situated in an obscured area with lack of directional signs. Local taxi drivers and private services have difficult time locating the hotel. Lobby area is located on the 16th floor without signs to help tourists navigating their ways. The 2nd floor (taxi area) has an overwhelming aroma, especially on humid days. -The hotel did not honor complimentary breakfast as a part of Hyatt House for Explorist members. Breakfast was expensive with low quality, limited choices, and fruits. -Tips for future guests: tell your private transfer or local taxi drivers to drop you off by the Shibuya Sakura Stage. It takes 2-3 minutes to walk to the hotel. Otherwise, they will get lost or ask you to find someone else. Good luck!!

We were very happy with this hotel, which is a definite cut above other Hyatt Houses we’ve stayed in before. The hotel was brand new and spotless, and the room (we got a king deluxe for a family of 3) was extremely spacious- compared to many complaints about small Tokyo hotel rooms we usually see. We would probably have been absolutely fine in the normal king which is a bit smaller. Plenty of closet space, between hanging area, shelves and drawers, we didn’t even use half of it. As I understand is often the case in Tokyo, everything (including toothbrush and paste, razor etc) toiletry wise is provided as well as pajamas and slipper. Safe in room, Fully equipped kitchen with a 2 plate induction stove, nespresso machine and kettle and all the utensils, pots, crockery etc you’d need. Washer dryer in the bathroom was convenient - I usually don’t do laundry on vacation because of time to go back and fetch stuff etc but it’s so easy when it’s in your room. They provide laundry soap in the room and replaced it when we used it, just as every opened toiletry packet was also replaced (even the hairbrush which you don’t consume!) Location. As others have said taxi drivers seem a little confused. There is a great taxi pick up /drop off area but they don’t seem to find it and kept dropping us off/picking up next to the hatchery (which is fine and easy walk to hotel entrance…just not as easy). Not sure if this is something the hotel can address. But it’s right next to Shibuya station (one of the many entrances anyway), and while the hotel itself is quiet, it is very close to all the action, near Shibuya crossing and the shopping malls around there, many restaurants etc. It’s in a kind of multipurpose complex that also has a pickleball/yoga center (they change function depending on times!), Starbucks etc. One surprise was we found breakfast wasn’t included in our rate, we didn’t recall seeing a separate rate for that and every other Hyatt house we’ve stayed in has included breakfast as standard. We were very lucky to be there at peak cherry blossom season and walking past the beautiful Sakuragaoka in bloom every day to get to and from the hotel was a delight. If we return to Tokyo there is a very high chance we would stay here again.

Hotel is super clean, everything is new, with washer and dryer and a kitchenette inside the room is a plus! close to shibuya crossing and train station. Convenient location. We were very comfortable with our stay. Customer service is great and we look forward to staying here when visit shibuya again!

This Hyatt is a solid choice for your stay in Tokyo. Despite the other reviews saying it was difficult to locate, we found it to be quite easy to find. It is a very nice property, still smells new. They are operating in a makeshift lobby right now and don’t have a full bar yet which was a bummer. The main area is beautiful and the pool is stunning. Great views of the city. The reason we would definitely return to this hotel was the location. It is not only less than a 10 min walk to Shibuya Station, but it’s connected via skyway to the station. So so convenient, especially during the spring rain! We found sending our bag from the hotel to the airport a bit frustrating. This is pretty standard practice in Tokyo but the staff was very very confused and after 20 mins we had to leave to catch our train and just hope for the best. It did make it though! Rooms are spacious with a little kitchentte but nothing to write home about. Overall we would return!