REZEN HOTELS

The hotel is very close to Haiguangsi Subway Station, about a 5-minute walk. The hotel lobby is quite grand and the rooms are pretty good, basically consistent with the pictures online. The breakfast restaurant is a little small, in sharp contrast to the lobby, and the breakfast is not delicious.

I'm really dissatisfied with choosing this hotel this time. It's inconvenient to walk out of the lobby entrance. You can only walk through the railing on the side to enter the car. The small intersections for pedestrians are blocked by parked cars. So awkward! From the elevator to the room, the smell is very strong, it smells bad, the carpet is very dirty, the whole environment irritates my trachea and keeps coughing, and when I sleep facing the bedside table, I smell a disgusting stench! The towels were not clean and smelled like cigarettes! After sleeping all night, many small bumps appeared on my body, which was very itchy! Reflecting the situation, although the room was changed, it was still the same. It was a failure of this trip. (The price of more than 300 yuan does not have a small refrigerator, and the shower is not good. Except for the smart toilet, I can't find any advantages.) I forgot to take pictures, and the pictures have nothing to do with the text.

The front desk service is very friendly 💕When I checked in, I also helped to contact Ctrip customer service to modify the order, and told us that the hotel can order takeaway, robot delivery, there is a laundry room on the first floor, washing and drying is very nice! The breakfast buffet is free for children, the room is clean, comfortable and well lit!

The location of the hotel is pretty good. There are restaurants and convenience stores nearby, but the hotel's services, facilities and hygiene are worrisome! Let’s talk about the service first. There was a peculiar smell in the room. To solve the problem, I sprayed air freshener and booked a video room. Then I was directly assigned a double bed room without being informed or discussed. After asking the hotel service staff, they were told to refund 20 yuan. The money difference is solved! The toilet in the room was broken. One moment, the maintenance staff was told to go to work at eight o'clock, and the next, they were told to go to work at nine o'clock. In short, all kinds of speechless things! In terms of hygiene, we were traveling with a baby, so we booked the hotel because it said "baby-friendly". We thought it would be cleaner than others that didn't have this feature, but... let's just look at the pictures! Finally, after negotiation between Ctrip and the hotel, one of the room charges was refunded. It was so comfortable and smooth to go out and play. This hotel really made me not stay there a second time! We booked three rooms. Sanitary problems are common in every room. The floors are sticky to the feet. Another point is that when we went to the hotel to solve the problem, they repeatedly showed that they did not want Ctrip to get involved. I would like to change it to someone else. WeChat, wanted to resolve it privately, and also asked me not to write negative reviews. I almost never write reviews, but this hotel is the only one that asked me to write such a lengthy review!

Because it was the first time for my child to stay in a hotel in this city for the exam, I chose a few hotels around the exam school, and each of them came to see the environment and rooms in person. This hotel is the most satisfactory. The first is the service at the front desk. The young lady (Zhang Jing) who received the reception that day was very considerate. She decisively gave up the holiday and chose this place. The second is the breakfast in the hotel on the morning of the first day of the exam. It is a buffet style. Because I was nervous, I just ate with my children. Before going out, a male chef asked me to bring bread and said that it was too difficult for parents. Deep empathy! In short, I am very grateful and satisfied with Lichen, and I hope it will get better and better!

I booked this hotel for a family trip. The reviews online were good, the time for check-in was OK, and the price-performance ratio was high. There was a little interlude in the middle. The front desk of the hotel actively helped to solve the problem, and finally solved it perfectly. I was in a hurry at the time, so I would like to thank the front desk and praise Ctrip. Ctrip has never let me down in so many years of travel. This attitude of solving the problem must be praised with pictures and the truth. Facilities: The facilities are relatively new Health: good health Environment: the environment is good, the surrounding area is more convenient Service: quite enthusiastic. When checking out, you need to send some unused items back to the front desk in advance and store them temporarily. The courier can pick them up at your door. It is really convenient. Like it.

Hotel location: 4-5 kilometers walk from Tianjin Station. Taking a taxi is faster. My husband and I arrived in Tianjin at night, so we went for a stroll. It was really nice to see the night view of Haihe River. The distance is not bad~ Hotel hygiene and facilities: It is really a good hotel for the same price. The bed and pillows are very clean and comfortable; the smart toilet, my husband said is very easy to use~ Finally, I would like to say that the overall decoration of the hotel is low-key and atmospheric, very comfortable~ I will still choose this hotel when I go to Tianjin in the future~

Many hotels have raised prices a lot during the Mid-Autumn Festival. More than 300 staying at this hotel feels cost-effective, except that it is a little far away from any place to go, there is no big problem 😂 Give a suggestion, write the wifi password in a conspicuous place, Room card or phone number or where is the room, it’s a bit troublesome to call specifically to ask... ps: I have seen several waitresses these days are not bad, the service attitude is very good, and the speech is gentle

I really like the style of this hotel You must visit Tianjin next time ❤️ 【boutique hotel】