FONTOO Hotel Tianjin Binhai Xiangluowan

Very poor service attitude All free gifts are not available What’s even more funny is that at 3 o’clock in the middle of the night, the air outlet of the air conditioner was so noisy that I couldn’t sleep at all! The attitude is still bad. He also said that "the decibel level of noise does not meet the national standards." This service is so funny. And he also said that he has no right to solve it if he doesn't solve it. This living experience is very poor The sound of the air conditioner was very loud. Later, I turned off the air conditioner and found that it was still very loud. The night shift said it was a problem with the central air conditioner vents. how they deal with it Room exchange (downgrade room type) ➕Ctrip refunds the price difference It's hard to be satisfied with the way they handled it 1. If I have a bad experience, I will switch to a lower room type instead of upgrading my room for free. 2. The problem should be between the hotel and me. Can I ask Ctrip to contact me privately and let a third party handle the customer complaint? 3. Their way of compensation is souvenirs? 4. I didn’t hear a word of sorry about the hotel during the whole process, and they actually told me that the noise was up to standard. Is this the way new hotels treat guests? Everyone, keep your eyes open and don’t 🙅🏻♀️

Everything is good overall. The space is relatively large and the breakfast is rich. However, the attitude of the property manager at night is not very good. Parking is not allowed in the charging area and he does not talk well. Everything else is going well. I left a piece of clothing and the hotel helped me find it.

Pros: The hotel is newly opened and has good hardware facilities. Here are the shortcomings: 1. The hotel room card is an electronic room card, which can only be opened in the WeChat applet. But in fact, the response of WeChat applet is very slow, and the front desk will not teach you how to use it. As a result, every time I open the door, I have to wait for half a day before I can get in. I don’t understand why they forcefully install such an extremely smart electronic room card when a problem can be solved with a room card. By the way, the hotel does not have a physical room card, but you have to ask for it. In addition, the physical room card may not open the door, so there is still no rounding. 2. The hotel has no heating and floor heating, only air conditioning, and the power of the air conditioning is very low. When entering the room for the first time, be prepared to freeze for several hours. 3. The hot water in the hotel shower room is extremely unstable, hot and cold. Coupled with air conditioning that is not too hot. It stands out that keeping warm depends on shaking. 4. I don’t know if it’s because of the high floor, but the hotel’s wifi is very slow and often drops out. 5. Never go to the -1 floor, otherwise you will be stuck there because the elevator door cannot be closed, waiting for the security to rescue you. To sum up, this is a hotel with good hardware but extremely dumb and awkward software. I won't stay there again, nor would I recommend it to others.

One of the worst hotels I have ever stayed in. Although it is quite cool outside in October, there is no air conditioning in the hotel room. It's always been 30 degrees +. Isn’t the purpose of staying in a hotel just to have a good rest? This price is not too low in Tanggu. I'm not exaggerating. I couldn't sleep all night, I was covered in sweat, and I took more than 20 showers that night. Just so I could take a shower and cool off for a few minutes. Spend money in one night, come and suffer, suffer. There are only two fans in the hotel. When I asked the front desk, they were told they had borrowed them. There were no fans and there was no ventilation even if the windows were opened. It is said that the air conditioner will be better if it is turned on for natural ventilation. After turning it on, it is better not to turn it on. There is no wind at all, and the wind is still ****** inside. I am also drunk, and the floor drain cannot drain for a long time. After taking a shower, my whole feet are covered with foam. . Really, if you can't sleep because of the heat one night, you might as well stay in a fast hotel that costs more than 100 yuan and feel more comfortable. The upgraded room type purchased by Ctrip was not upgraded even after the money was deducted. Speechless. One point is really high.

The second time I checked in, I didn’t feel good at all this time. The bathroom was not cleaned properly. In the end, it was resolved immediately and the attitude was still not much. Breakfast is average. The hotel should adjust the queue. If there are many people, don't be so chaotic. Take your own seat if you have one. Otherwise, the breakfast will never be able to keep up. A new hotel, quite close to the aquarium. This is particularly good.

The room is spacious, on the 36th floor, with a view of the Haihe River. There is a refrigerator in the room with iced drinks and soda! Fruit was also given as a gift in the afternoon! There is a late-night cafeteria, porridge, fruit snacks, etc. after 9 p.m.! Breakfast has relatively little content in each category, but the variety is relatively complete, and you can basically have everything you want to eat! The specialty is the freshly made pancakes! Opposite is the park in Yujiabao, the scenery is pleasant! There is also a park next to the hotel, and it is great to have a waterfront platform!

The location is pretty good. I stayed here just for the convenience of going to the aquarium. The store also offers a coupon package and Tianjin pancakes for breakfast, which is quite suitable. . But the main problem here is that there is no connection between upstream and downstream services. It feels like the company has put a lot of effort into building services, but there are gaps in the actual services and they cannot be implemented. For example, if I drive to the door and can't find a place, I call and ask, which makes me very impatient. Besides, the fruits delivered were all hairy oranges, so my little kid just grabbed them with his hands, which scared me to death. Besides, there was a formal satisfaction call, and I said I was dissatisfied. There was no follow-up. It was just a formality, which was a waste of my time.

The hotel has no air conditioning. My colleague sat in the hotel lobby for three hours and was unable to check in and rest normally. And the hotel staff and duty manager have no emergency response plan. The group suffered in the hotel in a temperature of 29 degrees all night, and the hotel did not give any explanation. This hotel has been inspected and is a brand managed by Jinjiang Group. It is recommended not to stay there.