Songshihouyiyijiubuwuzhengye
January 2, 2022
I have been staying in this hotel before the epidemic, and the service is quite good. The epidemic has changed completely in the past two years. The previous employees have basically been replaced, and the current employees have no service consciousness at all. All of them are uncles, and they look like they can't live in love. On the first day of check-in, I showed them Ctrip's check-in code, and they insisted that they didn't see the order to see the record of my successful transfer. Not professional at all! The next day outside the room was a continuous line of large trucks on the national highway, and the windows were broken and not closed tightly. I asked the front desk to change my room, and the front desk sent someone to come and take a look and say that the windows are normal and can be closed. It's just that the room is noisy after closing it. Then the front desk told me that your windows are normal and we can't change your room. After the window is closed, there is still a gap for a finger. How can I sleep when the heavy truck is constantly passing outside? And during the epidemic, only a few people stayed in the entire hotel, and there were no other rooms, and I didn't move anything in the room, why can't I change it? Isn't this the hotel's responsibility? It's better that they agree to change after Ctrip intervenes, but they don't give me the key to the new room. They only ask the housekeeping department to open the door for me to enter, and they don't give me the room key. In the end, it took some theory to get the room key. The waiters in this hotel are all "grandfathers"
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