Guest User
August 20, 2023
Am I being kicked out of the hotel? I stayed for two nights in a row on the 18th and 19th, and I have to extend my stay tonight on the 20th. When I swiped my card last night, I told the front desk that I would extend my stay tonight. I will renew on the platform today. , the front desk didn’t say that I couldn’t extend my stay, but this morning I wanted to make a reservation and found that the platform couldn’t make the reservation. I told the front desk to extend my stay, and the front desk said that there was no room. I told you that I told you last night that I wanted to extend my stay, and the front desk didn’t say anything. Don't say anything, I really want to get angry! When I saw that a certain company had a meeting in the hotel today or something, they checked in. Do you want to kick your client out just because of this?
Why didn’t you tell customers about this situation in advance on the 19th?
Why didn't I tell me the situation last night when I said I wanted to extend my stay tonight?
Why treat customers differently?
If you treat customers like this, you will lose all your customers one day!
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