Travelodge Caterham Whyteleafe

Breakfast was good, Room spotless, staff especially Perleta.

Everything was awful. The kitchen was closed so nowhere nearby to have an evening meal or breakfast. The room was sweltering hot and even with the fan reception gave us, it was too uncomfortably hot to sleep The service was poor and asking for extra pillows was like pulling teeth. The reception staff seemed clueless and unable to understand the simplest of questions without repetition.

The staff and the service: totally incredible. The food was average at best, and there weren't many amenities, but it was located very close to 2 train lines which was extremely convenient. If you aren't planning to spend much time in your room, it's a great staging area for heading into London, going to and from the airport, or getting anywhere you need to. Priced right, especially for what you're getting. I would recommend it to friends and I would stay there again myself.

I have never been so annoyed with a company. Travel Lodge is the worst firm for service I have ever experienced. We were attending a wedding on Saturday 21st May and booked and paid for a room on 26th January ( 4 months in advance) , Arrived at 2pm to check in and get changed ready for the wedding, only to be told the room wasn't ready,we didn't make a fuss as some friends had a room and allowed us to use it. When we returned at 1.30am after having a wonderful time at the wedding we were told they didn't have a room, we explained what had happened earlier and the person at reception kept repeating the hotel was full, and the only help he could give was to call another Travel Lodge to see if they had any rooms available, after about 30 minutes he got us a room in a hotel 20 minutes away, by now it is well passed 2am. The next discussion was getting from one hotel to the other, I really think he thought we were going to either jump into the car or were going to order a cab, we insisted he sorted a cab out and book a return cab the following morning so we could collect our car ( parked in the car park) We arrived at the replacement hotel around 2.30am, after a few hours sleep we went to reception to in sure the return cab was still arriving at 9.15am, but there was no one to ask, fortunately a member of staff walk passed who made some calls and advised that no cab had been booked, after some time a cab was booked and we eventually returned to the originally hotel to collect our car This should have been a memorable event ( the Wedding) but turned into a nightmare caused by Travel Lodge We will NEVER be using Travel Lodge again

Great stay. Rooms are clean and simple. The staff in the morning were great so friendly and polite. Especially, the lady at the reception and the chef. Food was great. High quality food for a low price. Rooms are well presented and stocked. Only downside is there is no a/c or fresh air. But the staff more than made up for that. Thank you for a great stay.

Made a complaint about window being filthy apparently it was clean even though I showed them and took pictures and management just laughed and said so what will sort it eventually, yes it’s a budget hotel but shouldn’t be treated how I was

Clean and comfortable room - we had a good nights sleep! Plenty of hot water for a shower, white fluffy towels too! Was an ideal place for our onward journey to the West Country. Would stay here again.

We like this Travelodge hotel as the rooms are big and clean. Bed is comfortable, shower is powerful and even more importantly the staff is very caring. Special thanks to Stuart and Vania, Neil and ***a for their kind help.

I stayed 4 nights and was very happy with my room except for the lack of an electric socket next to the bed, fortunately I had brought an extension lead with me so that I could plug in what I needed to