Rihga Royal Laguna Guam Resort Reviews

Kind and friendly staff, good experience overall except some exterior areas that look kind of abandoned…

I booked ocean view but they served us partial ocean and parking view. I so disappointed and I requested to change another room but they said no more room available to change even though it seemed to me that so many rooms are vacancy. There was bad odor on the shower curtain and so a lot of dust. It was very senaitive sound from next room though the connected door. There was no privacy at all. In the midnight, alarm sound rang and some Chinese announcement from speakers. We were really scared and panic for a while. I didn't even have any picture to upload from the hotel. I am sorry but I won't to visit there again. Thank you!

stay was amazing! i would recommend to anyone visiting Guam.

We stayed a night in a renovated standard room, then upgraded to a Laguna suite which is the same as 2018. We enjoyed both rooms but prefer the renovated start room. As for management and staff, they were excellent from the front desk, the Point and all the restaurant outlet staff. Manny, Alex, April, Jasmine, and Briana keep up the great service.

Overall, the place gives a rustic feel especially the room. It makes one feel that it needs some kind of renovation.

Is this a 5-star hotel? The quality is questionable. The Rihga Royal in Japan is very good, but if you stay here with that feeling, you will be disappointed. The pool is very beautiful, but the rooms are of average size (similar in size and cleanliness to a 2-star hotel). Perhaps due to a shortage of staff after the end of COVID, the toilets are broken in places, the rooms have not been cleaned, and when you ask for cleaning, it is very sloppy. I booked it thinking it was a good hotel, so I was disappointed.

It's a little far from downtown, so we had a quiet time. If you want to play until late at night, I think the Tumon area is better. All the staff were kind and I enjoyed my stay at the hotel.

The club lounge could only be used for breakfast. Also, during the cocktail hour, there were no cocktails at all even though the advertisement said cocktails. The breakfast taste was average, but there were quite a few insects in the vegetables, fruits, and bread. The room and pool were good However, I was woken up several times during the night by the cleaning staff slamming the door of the room next door. The building itself is old, so it's quite noisy. Also, on one day, the Chinese people downstairs were having a party until around 24:00, and it was so noisy that I couldn't help but feel uncomfortable. I warned her, but she wouldn't stop making noise. I booked this hotel thinking it would be a quiet hotel, so I was disappointed.

The service staff are very nice. The lady at the front desk helped a lot by booking a taxi. Solve various questions. Free shuttle to outlets.

As it was a cost-effective, 5-star hotel, everything was perfect.

It's a little far from downtown Tumon, so it's a little inconvenient if you don't rent a car, but it's a great option for those who want to use the resort quietly and comfortably as if they were renting it :-) The staff were also very kind. After 2 nights at Riga Royal, I moved to Dusit Beach and stayed 2 more nights, but Dusit Beach felt too noisy. The infinity pool is pretty, and the ocean view from the room is also very good. I did not use dining like breakfast, and the room condition and facilities are a bit outdated. I didn't expect much, but it was much better than I thought. It wasn't too humid and it was moderately clean, which was nice. It's a good value for money hotel!

I had a nice time with my family ^_^

The attitude of the staff is very good! But the hardware facilities are relatively old, and those who don't care about the hardware and distance can try it. The price is cheaper than nearby. It is best to drive by yourself when going to the hotel.

The scenery is stunning and a very satisfying experience!