It is the second time I have stayed at this hotel the first time the experience was negative, since the room was full of cockroaches, in the refrigerator there were like 5 dead cockroaches as well as the microwave, it was obvious that there were never cleaning areas, the Dirty sheets from the previous guests, since they had not changed it, at that time I submitted the complaint to reception and the excuse they gave me was that the cleaning staff was new and the receptionist moved me to a cleaner room. I wrote a letter to the hotel with the photos, they apologized for what happened and told me to give them the opportunity to stay at the hotel again to change the negative image I had about it. Now the location is excellent, the discount on the ”Choice Hotel” membership is cheap that is the only thing I can say is good, because the reception service was not pleasant on this occasion, the receptionist was very rude and had an attitude. They demand a mask and I clarify that I had my mask, but they don't use it. Again I had a very bad experience with my assigned room. The cockroaches continue in the rooms, a dirty glass in the laundry area, I don't know if it was beer or urine, because I wasn't going to touch it, the hand wash was dirty and with hair on the counter and the floor, in addition to That, the handwash was covered, if I used it the water was soaked. I worked for many years in hotel chains such as Marriots and Holiday Inn, I never saw anything like it. He could not spend more time in this depressing place, very disappointed. And with this condition of the Covid-19 worse. I hope that you as the manager will take action on the matter or I will see this hotel closed very soon, when it is impeded by the health department.
Excellent
75 Reviews