Quellenhof Luxury Resort Passeier

You feel right away that you arrive at a well run family resort at the Quellenhof, they have thought of everything and things are under control. The selection of kids activities at this resort is really outstanding, it’s truly a kids paradise. The resort itself consist of, I believe 6 different hotel buildings, that are all connected. Each has its own wellness area, meaning it will take you 3 days just to find your way through the corridors, tunnels etc. And this is one of the problems with this place, it’s just a bit too big, and the coziness you want in a wellness resort kind of disappears. Many of the buildings are relatively new, expensively built and well designed, with furniture matching the style. But, and it’s a big but, there are so many decorative items everywhere that completely ruins it, I would go so far as to call it tacky. Large green porcelain frogs, all kinds of plastic flowers, the style is very 80’s, really a shame as it lets down the otherwise good design. For us it was a deal breaker, but that is of course very individual. The Garden Suite in the Parkresidenz was of older origin, but nicely touched up with modern design, and the perfect room for a family of 4-6 members. The restaurant in the same building was also excellent, and the staff went out of their way to please the customers. A few suggestions for the hotel: - We initially got the older washed-out white robes, which does not exactly give you a cozy feeling (one does wear this all day). We then asked to swap them for the newer thicker grey ones that other guests were wearing. Why even use these old ones? Get rid of them, and give all guest new robes, it also looks much better with guests in uniform robes in warm colors. - No TV working on cardio machines in the gym, a real shame, the TV’s are there, looks like a cable is connected, just no one bothered to check if it works. All together a great resort, but too big and design wise just not to our taste.

We stayed here six nights with our 2yr-old toddler. (Also relevant, we're Americans living in London) We were in the Alpenschlössel unit, which is a very steep 5-min walk away from the main property (they have a shuttle, but it usually requires a few minutes' wait). Overall, we had the feeling of being in a rather dated property from the 80s or 90s. For example, the kids pool area in the main building showed signs of wear, particularly in the 'lazy river' area. Our room itself was large and well air-conditioned, but the balcony overlooked the courtyard, and when there was live music it was quite disturbing. There were two major problems: 1: The building is next to some sort of chicken farm, and in the heat the smell was disgusting. 2: The main restaurant, lobby, and lounge areas had almost non-existent air conditioning. Given the predictable and very high heat of this summer, this is unacceptable in a 'luxury' property. In addition, there were a number of smaller problems: 1: The pillows were almost a joke - more like a thick blanket than anything actually supportive. 2: There were no USB ports in the room, which is unusual in 2023 3: There was a motion-sensor light in the room which was quite disturbing when we had a toddler asleep in the room with us 4: The kids playground at Alpenschlossel was unkempt - we found animal feces on the ground. 5: The pools had no shallow area (apart from in the kids pool in the main building). This meant that I or my wife had to hold our toddler the entire time. Not a relaxing experience! 6: We couldn't find towels at the pool, and had to bring our own from our room. Finally, (and this isn't the hotel's fault), there were no other English-speaking guests there, i.e. Brits or Americans. Everyone was friendly enough and spoke good English, but we certainly felt out of place. That said, the meals were of very high quality, and we appreciated the multi-course options each night, with a great wine list to match.

It was my 3rd stay at Quellenhof and it is always a treat to enjoy a few relaxing days there. The staff is incredibly friendly and the facilities and food are exceptional! If you are going with friends, your partner or your whole family, there is something for everyone.

top hotel, see lounge is just amazing. Penthouse in House V is great too, best hotel I’ve been in Tirol/Sud Tirol so far. Employees also have a really good and discrete attitude. Panorama restaurant was a great surprise.

The facility, activies for the kids, pools and food was great. However the room we booked over 6 months in advance was full with insects. The service by the hotel staff to find us a suitable replacement room was terrible and we had to pack and unpack multiple times to move between rooms which were not suitable for a family. This is really surprising to get such bad service at such a luxury hotel It hurt our overall experience which we waited for and had high expectations from In return the manager of the hotel suggested we just leave the hotel and offered no compensation

Absolutely love this place - every detail considered! The surroundings are amazing, amenities improving all the time and superb choice of food. Rooms very clean and inviting! Spa treatments are great and had no problem booking whilst there. Lots of outdoor activities and great pool areas - so relaxing!! Just lovely

Fantastic place, so much to do, but please why are cigars allowed to be smoken when children are about. I really struggle to understand this ! We here returned after 2 years and only difference would be some of the infrastructure needs to be looked at, toilets broken my pool bar, no paper towels for 2-days..I could go on

If there was a 6+ star rating, this hotel deserves it! Everything from the furniture and decorations to the food and people was nicer than any other 5 star resort that I have ever travelled to. The food was super high level quality and an incredibly wide range of cuisine. The resort grounds were beautiful, the interiors were decorated at super high levels and very, very clean. The service was excellent. I would return to this resort anytime and would send everyone I know there. Well Done!

Quellenhof was recommended to us by friends and they were raving about it, so we had to give it a try. Our expectations were very high and I'm extremely happy to say that they were met, and even exceeded on all fronts. The property is huge, yet very cozy and welcoming. In terms of facilities there's really something for everyone, and it took us several days to discover all areas. We have two small children (3 and 6), and they also had a blast as there are multiple, well equipped, well maintained and safe play areas. Furthermore, the kids club was so fun that they couldn't wait to go there after the amazing breakfast. This left us, the parents, very reassured that they are in good hands, whilst we relaxed and enjoyed all the wellness and spa facilities. Speaking of wellness: I've never experienced such a variety of saunas, steam rooms, pools, relax areas etc. Furthermore, they are all in impeccable condition, super clean and well thought-out. And then there's the Sauna Team, that does the most original and diverse set of Aufgusse that I've ever come across - incredible! In terms of the F&B: also here the variety is very large and the quality of the food is excellent. The service staff in all the outlets are also very friendly and helpful. At breakfast and dinner they try to seat families with smaller children in the same areas, and this can get a bit loud, however we saw this as a benefit, as in case one of ours decides to make some noise, it's less noticeable and hence less stressful :). Overall we had an excellent stay and booked our next stay before checking out. Quellenhof will be the highlight of our annual calendar for many years to come, as the activities get even more varied the older the kids get.