Comfort Suites Hotels in Shreveport

Our last experience should have been our final but, we decided to give our former beloved Eldorado ****** a second chance. When reservations were made it was implied there had been some good changes to the property. It was not true. Updates and upkeep is apparently not on the agenda. The rooms remain outdated. They were just dirty and I am talking “deep dirty” that has been ignored far too long. Here are just a few examples of my hotel room experience. I spilled a glass of water and grabbed a towel to blot it up and in a matter of seconds the towel had large brown stains on it. The brown stains are left up to the imagination of what it came from. The last night of our stay my door would not open. I found housekeeping staff member to try their master key and was told the door was broken. After two phone calls to the front desk, I was put in another room and was told I was being upgraded to a suite. I could've cared less if I had an upgraded room or not. I only needed a room to sleep a few hours and the common decency of the staff in expressing their regrets that the BLASTED door couldn't be fixed. It was of no surprise the suite had not been updated and dust was prominent everywhere. We are living in epidemic times and most hotel properties have protocols in place and abide by them to ensure their guest safety. The restaurant food was not horrible. The main problem we would select an option only to learn they didn’t have it. In addition we were told they had not had selection for some time. During our stay, the steakhouse was not open. The gift shop has limited hours. The spa has limited hours and limited massage therapists. The staff at the spa were efficient and welcoming. I generally play slots vs table games. There were only a limited number of slots than what they have had in the past. Most of the slot machines were old and several machines had signs on them as inoperable. If you are a smoker there is no smoking inside the property per city ordinance. They are in process of building a “Patio” that was advertised on the flyer we received in the mail but, it has not been completed. The whole environment of this property is OFF. To say some of the staff were not customer service oriented would seem to be an exaggeration, I assure you it is not. With the name change one might think the property has been revamped. It is not. If management doesn’t get it up to the standards that most guests/players have come to expect, the outlook for this property is grim.

If I could rate 10 Stars…I would! Kia: Front Desk Manager Shaketha: Breakfast Taurus: Houskeeping LaTonya: Housekeeping Cleanest rooms ever!!! This whole team was extremely inviting, friendly, professional and in tune to our needs. We were traveling and decided on this Marriott over others and I’m so happy we did!!! Everything was wonderful and LaTonya hunted down a few more makeup remover wipes that I desperately needed. It’s the little things that matter! Great job everyone, continue the phenomenal teamwork and we’ll stay here every time we travel or visit Shreveport! 🙌🏽👊🏽💯 Room rate well worth it!

This hotel is near a shady area but it does its job. The woman at the front desk was friendly and was very helpful. When we walked into the room, it had a strong ammonia smell to it and the pillow cases smelled as if they were dirty. The tub needs to be worked on. The hotel needs updating. The man that was tending to the breakfast area was rude and seemed as if everyone bothered him. He was literally eyeing us and others as we were serving our breakfast. The juice machine was out of order but the coffee was great! It was an ok hotel but we won’t be staying there again.

We checked in on the 13th and checked out the following morning. In the process of checking out, the young lady asked if we ordered any sundries. On my surprise, I told her we ordered NOTHING. I received the receipt and otherwise all was good. Until I checked my card account, which reflects 9.97 on hold on my debit card. They apparently found a way to get more money. We are, or maybe were regular guests there. That's questionable now.

FIRST IMPRESSIONS CAN EITHER MAKE OR BREAK ANY BUSINESS!!!! Keep reading…….. We were attending a Cornhole tournament and the selection of Sam’s Town Hotel and ****** was A WIN!!!! From the amazing customer service by Natalie at the Front Desk, who deserves recognition by Hotel Management for representing the Hotel with outstanding customer service and going beyond her duties!! Both at our check in and check out, Natalie was FIVE STAR!!!! Also, Traig, who we were lucky to have as our AWESOME Bellman, SO POLITE AND PERSONABLE!!!! We also lucked out by having his assistance as we checked in and when we checked out! He also should be recognized for his excellent attitude and being a GREAT REPRESENTATIVE of Sam’s Town Hotel! Our room was absolutely beautiful and so clean and well stocked, I highly recommend this Hotel!! My only negative experience was when I was getting my “Rewards Card”, the young man’s comment about being reimbursed for the first $300 in loss with promotions in the mail in approximately 7-10 days, just started my gambling with a NEGATIVE thought process. I think something better to welcome first time players needs to be implemented; don’t start a gamblers evening with such a negative comment!! Overall, we enjoyed our stay, but may not return due to the bad feeling about gambling there! But, the Hotel was a great experience and we were very pleased!!! But, gambling, I did not get off to a great start, but I was shocked at the comment and hope this explanation gets changed to not start your guests off with Negative Vibes.

Room was clean, but the phone didn't work. We were VERY upset there was NO restaurant open at 7pm, only a slow, mediocre sandwich shop. To make our stay worse, there is NO FOOD OR COFFEE available until 9am in the morning. UNACCEPTABLE, and we will stay at the Horseshoe on our next trip. Boomtown ****** has too many non-working machines, but drink service is quick and often!

We had the worth check in expensive I have ever had in my life. The agent was extremely rude to my wife. Verbally threatened her and then threatened to call the police on her. We were in town for a funeral and he said our names were not on the reservation. She showed the email from IHG that confirmed the reservation and later I also confirmed with the corporate office we were listed. He said he didn’t care what the reservation said and also said he didn’t give a f that we were there for a funeral. I attempted to contact the management at the location as I was not in the lobby when this occurred and the front desk agent identified him self as the manager and told me to and I quote circle my a** back to the hotel if I had a problem with how he spoke to my wife. We will never stay with IHG again. After reading other reviews this experience is common at this location. I am filing a police report. Contacting the local news and have made a complaint with the corporate office. The agents name was David or Davis. To be a hospitality establishment there was none offer period. The hotel is also run down and dated.

Welcome to Home2 Suites by Hilton Shreveport. This modern, eco-conscious hotel offers all the comforts of home and a great location near Hirsch Memorial Coliseum and the Louisiana Boardwalk.Choose a studio or one-bedroom suite, all featuring spacious living and sleeping areas, HDTVs, free WiFi, and fully-equipped kitchens with microwaves and refrigerators. We’re pet-friendly, so you can bring your furry friend along.Start each day with free breakfast at the Inspired Table™, where you can choose from over 400 delicious combinations. Work out while you run laundry at our Spin2Cycle fitness center, or enjoy a soothing swim in our indoor pool.

Located in Shreveport, Comfort Inn Shreveport I-49 is within a 15-minute drive of Bally's Shreveport Casino & Hotel and Margaritaville Resort Casino. This hotel is 9.8 mi (15.8 km) from Louisiana Boardwalk and 1.6 mi (2.7 km) from Camp Forbing Town Center.A complimentary self-serve breakfast is served daily from 6:00 AM to 9:00 AM.Featured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk. Free self parking is available onsite.Make yourself at home in one of the 66 air-conditioned rooms featuring refrigerators and plasma televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include microwaves and coffee/tea makers, as well as phones with free local calls.