Featured Hotels near City Gear, Shreveport

FIRST IMPRESSIONS CAN EITHER MAKE OR BREAK ANY BUSINESS!!!! Keep reading…….. We were attending a Cornhole tournament and the selection of Sam’s Town Hotel and ****** was A WIN!!!! From the amazing customer service by Natalie at the Front Desk, who deserves recognition by Hotel Management for representing the Hotel with outstanding customer service and going beyond her duties!! Both at our check in and check out, Natalie was FIVE STAR!!!! Also, Traig, who we were lucky to have as our AWESOME Bellman, SO POLITE AND PERSONABLE!!!! We also lucked out by having his assistance as we checked in and when we checked out! He also should be recognized for his excellent attitude and being a GREAT REPRESENTATIVE of Sam’s Town Hotel! Our room was absolutely beautiful and so clean and well stocked, I highly recommend this Hotel!! My only negative experience was when I was getting my “Rewards Card”, the young man’s comment about being reimbursed for the first $300 in loss with promotions in the mail in approximately 7-10 days, just started my gambling with a NEGATIVE thought process. I think something better to welcome first time players needs to be implemented; don’t start a gamblers evening with such a negative comment!! Overall, we enjoyed our stay, but may not return due to the bad feeling about gambling there! But, the Hotel was a great experience and we were very pleased!!! But, gambling, I did not get off to a great start, but I was shocked at the comment and hope this explanation gets changed to not start your guests off with Negative Vibes.

Great clean property. Kind of funky to find parking. It is next to the parking garage for the shopping center (just keep driving around). Rooms with river view are king bedrooms. Big lobby area with a place to get food and drinks. Restaurants, arcade, movie theater, candy shop, and other stores all walking distance. Plenty of photo opportunities along the river as well. Walkway to Margaritaville is well lit. Gets a little darker going towards the Horseshoe.

Great room but it was overbooked. So they canceled our reservation and we ended up paying a higher rate. I would give the hotel a five out of four I will give your service a one out of five. Your rates very deceptive because the hotel was overbooked by your company so hotel cancelled your reservation and we got charged a much higher rate. The only room available was not appropriate for our party. It was embarrassing! I would hope that Trip.Com would make it right with this customer.

It's 10PM and I'm arriving in Shreveport for my dad's surgery in the morning. I called the Hilton to confirm that the hotel knew I was arriving late, and I was informed by the front desk clerk that they were oversold and did not have a room for me, but that they would walk me down the street to another hotel that was used for their overflow. I asked if it was equivalent to the Hilton in ratings. The answer was no. The reviews for the other location were terrible. When I asked why I was not notified that they had no rooms, the desk clerk responded that the day shift must have been busy. So was I!! I told him I was not comfortable with the ratings of the other hotel and their reviews for cleanliness were not good. I asked if there were other options? The response was, ”No, but if you want to cancel I can refund your money.” I told him that was really nice - especially since they didn't have a room for me. Seriously?!?!!!! Done with Hilton. I frequent the Omni and Hyatt for both work and pleasure weekly and never has this happened. Really disappointing and super frustrating - not to mention inconvenient as I'm trying to find another locations to stay. So much for customer service and reservations. Thank you Marriott for coming to the rescue and even offering a discount.

PLEASE BEWARE! I travel for business year round and have for more than 20 years. This is by far the worst hotel experience I have ever had. The worst part was taking my drivers license, copying it without permission, and not returning the copy when I checked out. I was told it was hotel policy in case of damages. In the morning, I told them I would gladly wait while my room was checked for damages, but insisted on getting it back. They refused. At first saying they did not return these copies, then saying it had been shredded last night. This made no sense. I further insisted on knowing what happened and where the copy was. At this point they threatened to call the police. I was not being confrontational so I was taken aback by this move. That being said, I certainly stayed to discuss it with the authorities. They told the officers the copy had been shredded. I did not believe this but agreed to leave. This was the most combative situation I’ve ever been confronted with at an IHG property. I’m a Diamond Elite with them and very loyal. However, this is making me consider changing hotel brands. Please understand, I do not want to be critical. I’ve never written a negative hotel review, but this is too much, too far. I have filed an official complaint with IHG, have a case number, and waiting to hear back.

The room was ABOMINABLE! Even with the LOW nightly rate I got it was HORRENDOUS! If this is what Wyndham wants to rep, you have reached a new low! Let's see where do I start: phone was completely dead for me to report that the TV did not work AND that the TV remote had no back to keep the batteries in. So, I had to walk to the office where the maintenance men just happened to be. They came over and ”fixed” the TV, which had the grainiest picture I have EVER seen, ever! Some channels were so bad I couldn't even watch them. Their ”repair” for the lack of a battery cover was to take some clear packing tape and wrapped it around the remote! REALLY??? Then, the best for last as the next day when I went to take a shower I noticed the porcelain in the shower was pock marked like it was 30+ years old, to th point of being disgusting looking, BUT, hold your breath, then I notice many HAIRS stuck to the bottom of the tub, FROM ANOTHER HUMAN BEING! GROSSSSSSSSSSSSS!!! OMG! I had to rinse and rinse to get those digesting short little black hairs out of the tub so I could take a shower and get the F out of that hellhole of a room! I have pictures to document if you are even interested!? Can't even give the hotel a 1 out of 10!

Our last experience should have been our final but, we decided to give our former beloved Eldorado ****** a second chance. When reservations were made it was implied there had been some good changes to the property. It was not true. Updates and upkeep is apparently not on the agenda. The rooms remain outdated. They were just dirty and I am talking “deep dirty” that has been ignored far too long. Here are just a few examples of my hotel room experience. I spilled a glass of water and grabbed a towel to blot it up and in a matter of seconds the towel had large brown stains on it. The brown stains are left up to the imagination of what it came from. The last night of our stay my door would not open. I found housekeeping staff member to try their master key and was told the door was broken. After two phone calls to the front desk, I was put in another room and was told I was being upgraded to a suite. I could've cared less if I had an upgraded room or not. I only needed a room to sleep a few hours and the common decency of the staff in expressing their regrets that the BLASTED door couldn't be fixed. It was of no surprise the suite had not been updated and dust was prominent everywhere. We are living in epidemic times and most hotel properties have protocols in place and abide by them to ensure their guest safety. The restaurant food was not horrible. The main problem we would select an option only to learn they didn’t have it. In addition we were told they had not had selection for some time. During our stay, the steakhouse was not open. The gift shop has limited hours. The spa has limited hours and limited massage therapists. The staff at the spa were efficient and welcoming. I generally play slots vs table games. There were only a limited number of slots than what they have had in the past. Most of the slot machines were old and several machines had signs on them as inoperable. If you are a smoker there is no smoking inside the property per city ordinance. They are in process of building a “Patio” that was advertised on the flyer we received in the mail but, it has not been completed. The whole environment of this property is OFF. To say some of the staff were not customer service oriented would seem to be an exaggeration, I assure you it is not. With the name change one might think the property has been revamped. It is not. If management doesn’t get it up to the standards that most guests/players have come to expect, the outlook for this property is grim.