Guest User
February 18, 2024
Worst experience staying at Atour.
1. General hygiene. The carpet had obvious stains. After checking into the first room, I found that drinks had been spilled on the table and floor and had not been cleaned up (sticky).
2. The air conditioner only provides cooling, and does not even have the function of supplying air or dehumidifying. The room is small, the whole place is very humid, and mosquitoes are deadly.
3. The sound insulation is very poor. In the morning, the sound of someone talking and zippering could be heard clearly in the corridor. When walking in the corridor, you could hear the sound of porn videos coming from the room. . .
4. Average service awareness. It was not pleasant to communicate with the front desk when I applied for a room change. The carpet was not laid out when I entered the restaurant the next day, making it easy to trip over (I don’t understand, you don’t need to lay it down if it is not ironed after drying); there were guests resting in the next room and the cleaning lady was cleaning it. The room was filled with loud chatter.
5. There are also advantages. The quality of the room bedding is still top-notch, and the breakfast is also ok.
This hotel is obviously renovated from an old hotel. There are signs of renovation but it is not complete. For example, both rooms have peeling putty on the walls, mold stains on the corners, wet water leaking into the dry area, etc., and the bathroom sink has no hooks. . I finally understand why this store is cheaper. Store X just opens blind boxes, so you get what you pay for.
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