Park Hyatt Shenzhen

Park Hyatt Shenzhen Reviews

Park Hyatt Shenzhen

No. 5023 Yitian Road, Futian District, Shenzhen, Guangdong, ChinaView Hotel Details
Park Hyatt Shenzhen
Park Hyatt ShenzhenPark Hyatt ShenzhenPark Hyatt Shenzhen
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Park Hyatt Shenzhen Guest Reviews

4.8/5
Excellent
1835 reviews
Verified reviews
Location4.8
Amenities4.8
Service4.7
Cleanliness4.8
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All reviews(1835)
Positive reviews(1801)
Reviews with photos/video(526)
Delicious breakfast(121)
Well designed(97)
Great swimming pool(49)
Convenient for shopping(42)
Perfect for business trips(31)
Loved the night views(23)
Located in the city centre(15)
Delicious buffet(12)
Negative reviews(32)
checkpoint
1 King Bed with City View
Stayed in Sep 2024
Couples
11 reviews
5.0/5
Outstanding
Posted on Oct 1, 2024
THANK YOU VERY MUCH to the entire team at Park Hyatt for making my recent two-night stay truly exceptional. I was greeted with warm smiles and a proactive approach to guest service that went above and beyond. Especially thankful to Kyna in locating our lost items, and to Anastasiia and Stacey for their outstanding hospitality. And appreciated Concierge Lenn's assistance with arranging courier services. While I regret not having the time to enjoy the pool this visit, I am eagerly looking forward to experiencing it on my next stay. To all the staff whose names I may not remember, your efforts are greatly appreciated tooπŸ˜™. Loves
Response from Property: Dear guest, thank you for your valuable feedback. I am delighted to hear that our colleagues provided exceptional service during your stay. It is always a pleasure to receive such positive recognition from our guests. I have shared your comments with the team and acknowledged their outstanding performance. We sincerely hope for the opportunity to serve you again in the future. Sincerely, Eric Chu General Manager
Guest User
2 Twin Bed
Stayed in Jun 2024
Family
2 reviews
5.0/5
Outstanding
Posted on Jun 18, 2024
Beautiful spaces all over the hotel: the rooms, the pool, the restaurants. A truly special place to stay!
Response from Property: Dear Guest, thank you for sharing your experience at Park Hyatt Shenzhen. Providing our guests with memorable experiences is at the heart of what we do, and are delighted that you thoroughly enjoyed your stay with us. We hope to welcome you back soon to create more memorable moments. Sincerely, Eric Chu General Manager
Guest User
1 KING BED
Stayed in Nov 2024
Couples
1 reviews
4.7/5
Amazing
Posted on Nov 7, 2024
Exceptional at all levels service, cleanliness, location. Surprised by the swimming pool rule that need to wear cap even have short hair. Disappointed that rooftop bar only opens in evening after 8pm.
Response from Property: Dear Guest, Thank you for providing feedback and expressing your fondness for Park Hyatt Shenzhen. We are thrilled to learn about your overall satisfaction with your stay experience. We wish you all the best and hope to welcome you back soon. Sincerely, Eric Chu General Manager
Guest User
1 KING BED
Stayed in Oct 2024
Business travellers
3 reviews
1.0/5
Posted on Oct 13, 2024
Never send me back my 4000 rmb of deposit ! They promised me , it will be refund within 1 hours and after 10 hours no news and of course no refund !!!!
Guest User
1 KING BED
Stayed in Oct 2024
Couples
1 reviews
4.5/5
Great
Posted on Oct 6, 2024
We booked this hotel for my marriage anniversary. The hotel provided satisfactory accommodation overall. The room was clean, and the food was of excellent quality. One specific instance comes to mind where additional context could have enhanced my stay. Upon check-in, I was unsure of what services and on-site amenities were available. Had the front desk staff taken a moment to proactively outline these details, it would have saved me time spent seeking information. Overall, we had an excellent stay in the hotel and would definitely consider revisiting.
Response from Property: Dear Guest, thank you for sharing your experience at Park Hyatt Shenzhen. It's nice to know that you were satisfied with your stay. We appreciate your feedback and look forward to providing high-quality service during your next visit.Sincerely, Eric Chu General Manager.
Mr Wai Wu
1 KING BED
Stayed in Oct 2024
Couples
6 reviews
5.0/5
Outstanding
Posted on Oct 27, 2024
Very nice hotel room and facility. Great fashion design, very recommendable staying this hotel.
Response from Property: Dear Guest, thank you for your wonderful feedback. It is always a pleasure to receive such positive recognition from our guests. Hopefully, we can have the chance to serve you again in the future. Sincerely, Eric Chu General Manager
Po Ling
1 KING BED
Stayed in Mar 2024
Couples
1 reviews
4.7/5
Amazing
Posted on Apr 3, 2024
Excellent location! The staff are very helpful and nice. Love the Le Labo toiletries as well.
Response from Property: Dear Guest, thank you for taking the time to provide feedback on your recent stay with us. We appreciate your positive comments and are delighted to hear that our service has met your expectations. It would be our utmost pleasure to have the opportunity to welcome you back in the future, as we remain dedicated to continuously enhancing our services and ensuring that each of your stays is consistently exceptional. With warm regards, Eric Chu General Manager
Guest User
1 KING BED
Stayed in Jun 2024
Family
1 reviews
5.0/5
Outstanding
Posted on Jul 4, 2024
Great service for all the staff, we enjoyed the lovely stay with our 5 year old son and also had a great indoor pool with indoor spa and steam and sauna
Response from Property: Dear Guest, Thank you for sharing your experience at Park Hyatt Shenzhen. It's nice to know that you were satisfied with your experience. We sincerely appreciate your valuable feedback and look forward to providing consistent, high-quality service during your next stay.Sincerely, Eric Chu General Manager
Freddie W Liu
2 Twin Bed
Stayed in Dec 2023
Couples
9 reviews
5.0/5
Outstanding
Posted on Jan 8, 2024
It’s one of the best in Shenzhen. Close to everything. Interior design is highly regarded. Guest rooms equipped with high tech fittings
Response from Property: Dear Guest, thank you for taking the time to share your thoughts on your recent stay with us. We are truly delighted to read your positive feedback. It would be our pleasure to welcome you back, and we'll continue to strive to make your future stays just as exceptional as your last one. With warm regards, Eric Chu General Manager
Guest User
1 King Bed with Skyline View Deluxe
Stayed in Nov 2023
Family
3 reviews
5.0/5
Outstanding
Posted on Nov 5, 2023
The location is excellent and the service is excellent! The ambience of the attic bar is nice. Overall, this is one of the best hotels in China.
6/9
Response from Property: Dear Guest, thank you for taking the time to share with us your thoughts on your recent stay at our hotel. We are glad you like our bar, The Attic located at the apex of the hotel, offering peerless views of the city skyline accompanied by live music. Besides, we are delighted to hear that you enjoyed our service and location. Looking forward to welcoming you back to Park Hyatt Shenzhen. Sincerely, Eric Chu General Manager
WongArthur
2 Twin Bed
Stayed in Apr 2024
Family
7 reviews
4.7/5
Amazing
Posted on Apr 30, 2024
My stay was a mix bag of experiences, we encounter a very helpful staff, Chris, when we check-in and he was very attentive to our needs and requests. However, as the stay progress, we didn’t experience the same level of care and attentiveness by the other staff. For example, after swimming and we bath at the changing room which was quite empty but a number of staff were present but none was offering their assistance to show us where the towels, slippers, etc were. Anyhow, since we recently stayed at the Mandarin Oriental Shenzhen so perhaps we were expecting the same level of service but unfortunately this was not found.
Response from Property: Dear Guest, thank you for sharing your experience at Park Hyatt Shenzhen. I am glad Chris was able to assist you well during your stay and I apologize for the disappointing service you encountered afterward. I understand the importance of attentive service throughout your stay and regret that we did not meet your expectations. I will address your feedback with our team to enhance our service standards. We hope to have the opportunity to welcome you back and provide a premium experience next time. Eric Chu General Manager
Wing369
2 Twin Bed
Stayed in Oct 2023
Family
4 reviews
5.0/5
Outstanding
Posted on Oct 23, 2023
Nice hotel with good view. Great location with friendly staff
Response from Property: Dear Guest, Thank you for taking the time to share your thoughts on your recent stay with us. We are truly delighted to read your positive feedback and to hear that you found our hotel wonderful with top-rated services and facilities. We appreciate your kind words and are thrilled to know that you're considering staying with us again during your next visit to Shenzhen. It would be our pleasure to welcome you back, and we'll continue to strive to make your future stays just as exceptional as your last one. Your support and feedback are greatly appreciated, and we can't wait to provide you with another memorable experience in the future. With warm regards, Eric Chu General Manager
Karltbc
1 KING BED
Stayed in Apr 2023
Solo travellers
43 reviews
5.0/5
Outstanding
Posted on Apr 16, 2023
Perfect place to stay from the moment you walk in the customer service is excellent. One staff member Kyle at reception really made my stay very comfortable. He organised welcome cake and fruit and gave me information about the hotel and the area around it. He has excellent English and he gave me a personalised gift at the end.The hotel location is fantastic near Coco park all the shopping and restaurants. I also tried the resturant that’s in the hotel and that was good. Their breakfast is excellent will stay here again. Once again thank you Park Hyatt and Kyle is a real asset to the company .
6/16
Response from Property: Dear Guest,Thank you for sharing your experience of Park Hyatt Shenzhen with the Ctrip community. At Park Hyatt, we strive to provide the city’s most warm, intuitive and personalized service so it was encouraging to know Kyle demonstrated this during your stay. I have shared your comments with Kyle and the entire Front Office team, and I am sure it will inspire them to keep up their good work.Thank you for sharing your experience of Park Hyatt Shenzhen on Ctrip. Looking forward to welcoming you back to Park Hyatt Shenzhen.Sincerely,Eric ChuGeneral Manager
Max CC Wong
2 Twin Bed
Stayed in Oct 2023
Couples
7 reviews
5.0/5
Outstanding
Posted on Oct 15, 2023
Wonderful hotel and top rated services and facilities. Definitely will consider staying here again next time in Shenzhen.
Response from Property: Dear Guest, Thank you for taking the time to share your thoughts on your recent stay with us. We are truly delighted to read your positive feedback and to hear that you found our hotel wonderful with top-rated services and facilities.We appreciate your kind words and are thrilled to know that you're considering staying with us again during your next visit to Shenzhen. It would be our pleasure to welcome you back, and we'll continue to strive to make your future stays just as exceptional as your last one.Your support and feedback are greatly appreciated, and we can't wait to provide you with another memorable experience in the future.With warm regards,Eric Chu General Manager
Guest User
2 Twin Bed
Stayed in Oct 2023
Couples
16 reviews
5.0/5
Outstanding
Posted on Nov 19, 2023
Thanks Chris and Jason for your excellent service! It just make my stay so perfect and unforgettable! Definitely the best hotel in Shenzhen. See you guys next time!
Response from Property: Dear Guest, Thank you for sharing your experience of Park Hyatt Shenzhen with the Ctrip community. Providing our guests with memorable experiences is at the heart of what we do, and we are thrilled that our colleagues Chris and Jason could have contributed to your enjoyment. We look forward to the pleasure of welcoming you back in the future for another memorable stay. With warmest regards, Eric Chu General Manager