Shenzhen Pingshang Surf Inn 2 Reviews

Response from Property: Come and play again if there's a chance

Response from Property: Thanks for your comments and look forward to your visit again.😁

Response from Property: Thanks for your comments, we are sorry that the experience did not achieve your expectations.We will improve and pay attention to the problems which you have pointed out. We are very sorry for the unpleasant experience caused by those uncontrollable outside factors. We hope it will not affect your mood of travel and look forward to your visit again.

Response from Property: Thank you for your comments and look forward to meeting you again

Response from Property: Thanks for your comments and look forward to your visit again. I wish you a happy life

Response from Property: Thank you for your comments and look forward to meeting you again

Response from Property: Thanks for your excellent comments, which are good encouragements for us. Hope to see you again.

Response from Property: Hello, I will answer your evaluation as follows. Please read it patiently. Thank you ~ 1. Price. Your stay is during the National Day, and this is a tourist attraction. The prices during the National Day are not cheap. Our accommodation is among the top three in this village, but other twin rooms sell for around 900. Our price/performance ratio is extremely high in this area. 2. Hygiene. You said the room was dirty. Our store manager explained it to you at the time, and it was clearly written on our platform that sanitary utensils and other items are changed every guest, not every day. It may also be due to the difference in language communication. The volunteer girl told the guest room aunt that the room needed to be cleaned, and the aunt went to clean the room. Only when you contacted us for the second time did we know that you wanted to change the sheets and quilt covers, so we went to do it. But then you rushed downstairs and told you that you wanted a negative review after check-out. We didn’t even know what happened, so we just heard that we wanted a negative review. Later, I explained to you the above, but you took one The photo said that after the aunt cleaned the room, there was still a lot of garbage in the room. After looking at the photo, the store manager repeatedly confirmed with you whether it was indoors or outdoors. You were very firm that it was indoors. But our indoor rooms do not have wall tiles, so this is obviously a picture of an outdoor corridor. "The store manager took a photo to prove this." I asked my aunt later. The aunt said that after she took the dirty sheets out to put away, she immediately cleaned away the cleaning tools when she came back. You took advantage of the 30 seconds she took to put away the dirty linens and took a picture of the outside before cleaning it to tell us that it was indoors. 3. During the five days you stayed, we all lost a dozen bottles of Corona, sugar-free Coke and boiled water out of thin air. And when Auntie was cleaning up the guest rooms, she saw these three kinds of empty bottles in your room (this place is in a remote place, there is only one canteen, and except for my house, no one in the whole village sells sugar-free Coke or boiled water), and at that time you When you came downstairs and asked us to leave a negative review, one of your friends was filling wine from the refrigerator outside. Auntie saw it, and your friend told her what to look at. Auntie and the girl volunteer you mentioned all told us that they saw you take wine and sugar-free Coke from the refrigerator. But since you put some Corona in our refrigerator on the first day you came here, this matter is very vague, and we don't want to wrong anyone. So the store manager asked the volunteer girl to send you a message on her work mobile phone: Have you finished your beer? If not, please move all the drinks to the staff refrigerator for storage, because we have lost a lot of wine in the refrigerator recently, and we don’t want to cause misunderstandings. . The store manager repeatedly emphasized in front of many people during the meal that he should say the exact words, but the volunteer girl only sent you seven words: We are out of beer. As a result, conflicts between the two sides arose. This is indeed our mistake and we need to sincerely apologize to you.

Response from Property: I'm really sorry for bringing you such an experience, because the scenic spot here is relatively remote, so all the prices are slightly higher than those in the city, but our room is already very good in the limited conditions of this B&B. We will try our best to provide customers with the most cost-effective service under limited conditions, thank you

Response from Property: Thank you for your review, we will try our best to provide good service if there are many people, hahaha, your satisfaction is our motivation!