Guest User
November 14, 2022
Sanitation and facilities are quite satisfactory for a 3-star hotel. In terms of environment, the 3rd floor is a health care center. There will be shirtless tattooed men coming in and out at night; the key point is to complain about the service. I have lived in many hotels. As long as it is not too much, I will not give a bad review. This time I couldn’t stand it anymore. The deluxe double room I booked on Ctrip showed that diamond members can upgrade the room for free. Ctrip also gave the hotel confirmation. When I arrived at the hotel that day, the front desk staff said that the deluxe room cannot be upgraded, and the deluxe room can only be upgraded if you need a standard room. But when I booked with Ctrip, I saw clearly that the standard room was not upgraded, only the deluxe room can be upgraded. I also responded to the front desk, but the front desk insisted that only the standard room can be upgraded. I've done it before, if you admit that you made a mistake, I won't mess around, everyone makes mistakes, but if you make a mistake, you have to make a strong argument. Is it bullying the customer who doesn't understand? It doesn't matter whether the room can be upgraded, but with this kind of service attitude, I will definitely give a bad review!
Original TextTranslation provided by Google