Cbh Donnington Manor Hotel

Friendly staff, very clean room with everything needed. Restaurant staff helpful and good quality breakfast.

Very good. Reception and bar staff very friendly and engaging.

Went to a friend's 80th birthday party. Staff were very attentive and nothing was too much trouble. The food was very tasty and the chef had catered perfectly for the celiac guests. Only one of the main courses at the buffet was unsuitable for celiac sufferers. This was clearly stated and other main courses were prepared in a gluten free environment. I would recommend this venue to celiac sufferers with confidence.

Stayed at the Donnington manor hotel on the 20/21 April after attending a nearby wedding. On arrival greeted by a polite attentive assistant, already checked in online, so only had to register car for free parking and collect room key. Room 307 second floor, very nice room clean , well decorated and quiet. All the public area's in hotel in very good decrotive condition. Sleepy well on memory foam mattress, slept well. On Sunday morning went for breakfast in the restaurant buffet style, good selection of fresh fruit cereal and cooked meats, eggs cooked to your order (nice touch) all good quality fayre enjoyed breakfast, and service by all staff. If in area would definitely stay again

I really like this hotel. It is inexpensive but has a personal touch that transcends that. You can see someone really cares. The rooms are nicely done, the bar is very nice and there’s a lot of commitment to technology. And THAT is where they need to get better. First of all there is some insane app that doggedly pursues you after registration to get every possible detail from your passport and credit card. But the site isn’t the hotel’s own website and it freaked me out that I had been phished. Even the reservation confirmation comes from an app that isn’t the hotel’s own website, but it’s a different app. Someone knows enough about technology to be dangerous. There’s not enough thought put in here to demonstrate that the hotel understands the risks of e-commerce. If you want an online check in you have to give an option for someone to ignore the link in the email and go to the website and independently verify it. Then there is the tragic misuse of technology at the bar. The hotel tells you everywhere that they don’t do anything with cash. So of course you follow their lead and don’t take cash to the bar. Thrn when asked to pay, you are presented with an option to add a tip. But it doesn’t work!! How embarrassing for me and the server. I tried to add a tip for Saraa’s excellent service. The credit card machine wouldn’t let me, and I had no cash in a hotel that said it wouldn’t accept cash. So now I still feel embarrassed that I couldn’t tip her and Saraa was very sweet about, but sweet don’t pay the rent. So PLEASE get an IT guy who understands human behavior and your hotel would be a hidden gem. Delightful staff. A real effort made to provide a hotel environment that punches above its price. You even get points for making the effort to have state of the art technology. Oh you are so close to being a five star review.

We celebrated my mother's birthday with an afternoon tea. The staff were very attentive and welcoming especially the head chef Amro Talaat. We had a fantastic time despite eating too many of the delicious scones! We combined this with an Escape room and thoroughly enjoyed the experience trying to work out the puzzles our wonderful host Joe Newark had set for us! Would definitely do this again and maybe next time book a room to stay overnight!

Excellent customer service from all staff members. Comfortable room, though a bit small, it was reasonably priced and breakfast was good, though we hadn't realised we had to pay extra for this, until we arrived. I think you should adopt other hotel’s practice of charging less for a continental breakfast: eg: cereal and toast, rather than charging £13.50 for a full English cooked breakfast, if it isn't required.

This hotel has changed significantly since we got married there nearly 20 years ago. I cannot fault the service, cleanliness, the staff all of them and the fantastic food they provide. My wife and I will definitely stay there again very soon. Well done to all of you. !

Very pleased with the 2 night stay at this hotel. The staff were very helpful and the room comfort was just right. Room temperature, mattress, pillows and cleanliness were what I would have hoped for and expected. Would return to stay in future