107 Reviews
Hotel Horison Nindya Semarang
Semarang|0.46km from Musholla Al Huda Tamansari Majapahit
This is a clean and nice hotel, located a bit far from Simpang Lima Semarang. The room is nice, with hot water flowing, no smoking odor room, and cool AC. However the hotel reservation system through the MyHorison website, needs more improvement. When I made a reservation through the MyHorison website, I didn't receive a confirmation number through my email, but only three lines messages confirming that I have successfully make the reservation (without mentioning the confirmation number) and a suggestion to contact a whatsapp number if I hadn't receive another email confirming my payment after 30 minutes. Waited for more than 30 mins, I didn't receive the confirmation number, then I contacted the whatsapp number plus whatsapp number of this specific hotel. They need hours to send me my room reservation confirmation number, and when they finally did, the confirmation showed my reservation was ”unpaid” (while actually I did pay the room using my credit card). On the check-in date, I gave the print out of the short email and the room confirmation with unpaid status to the receptionist. She took picture of those papers, and asked for a certain number from me, which I didn't have, so I gave her an sms message from my credit card that showed I have paid the transaction. She took picture of my sms from my mobile phone and finalized the process, and gave me the key to my room. From this story you can learn that the reservation process until I got my room was very very painful and stressful. This hotel definitely has to learn from other hotel on how to upgrade their technology for their painless reservation process.
Excellent
212 Reviews