We received a very warm welcome when we arrived, the room was very small but clean. Unfortunately we found the whole place very cold, heating was rarely put on, we were however provided with a heater for our room. They clearly had a problem with the fire alarm which went off at 7.30 on our 1st morning and a couple of other times, when there was no fire. Housekeeping was none-existent, our tea tray was not replenished any time during our stay and 1 day we had to ask 3 times for milk before we were given any, also the bin was not emptied during our stay. There was a good selection on the hot food counter for breakfast but the plates were stone cold so it didn't stay hot for long. Also no mattress protectors on our bed, these are a must.