The Ritz-Carlton Sanya, Yalong Bay

I just wanted to express our sincere gratitude to the team during our recent stay in the Ritz-Carlton, Yalong Bay. In particular, thanks to Oliver, our butler on call 24/7 who was always a delight to talk to, whatever the request!  The housekeeping staff were amazing, with their attention to detail and beautiful displays left each day, especially on my birthday.  And finally to Riezo, who always made our visits to Sofia restaurant extra special. They have a truly great team in Sanya and we are sure to return!

Cool hotel, really love it so much. Nice stuff and perfect breakfast

Very nice place,great service, helpful staff, gave us unforgettable experiences, staff Annie help us with everything we need, it is just wonderful !

Great wine selection, food was good but lack of English speaking staff.

We loved staying at Ritz and it made our trip very memorable. Here are some of the highlights and areas of improvement after my experience. Pros: 1. Stunning environment and facilities , infinity pools, private beach,buildings are all remarkable! 2. Delicious breakfast with many options to choose from 3. Friendly staff service- staffs greet with smiles, check on us frequently to meet our needs. We even got the hand written card in my native home language which was very heart warming. Cons: 1. Check in process at the register was very slow for foreign guests. 2. The bathtub in the room had water-leak and couldn’t collect the water . We are told to use plastic bath cover for the use 3. Apparently there was shuttle bus between the hotel and the cdf mall. However I wasn’t informed of the shuttle hours information. Only after i arranged personal trip to the cdf mall, i realized such service was available at the hotel. I wish i was informed of the service information in advance. Over all, i would recommend Ritz and love to be back again.

Well, this was an interesting trip to Sanya compared to many others. We’ve the experience of Ritz hotels in other countries so far, however this was different. One of the major difference was the overall feeling of being treated like a 1 time customer that wouldn’t needed to offer comforting service nor attitude (Very wrong in anyways) . Later we have learned that the main clientele are overnight tour customers, so they go and never come back. Second of all facility has been over used with partially taken care, swimming pools are from history channel, lobby bar has no ac but tons of dust and difficult to describe smells, stuff dare to talk to you kinda feeling. We made a decision to stay in a villa before we come (luckily) and enjoyed it except the days it rained. The way the roof drain was made to fall in to the pond with a big splash. Irritating unless you are ready to sleep next to splashy waterfall (check the pic). We tried both seafood and barbecue restaurants, both has a very ordinary food that are about to shape shift due to heat in the air as I believe they are short of chilling equipments both restaurants had excessive price as you could guess. First day we tried the main breakfast area, all the food was very ordinary and haven’t even seen a piece of cheese for many foreigners we have seen staying there. Starting from second day we had the breakfast at villa area, which was kind of better however limited number of tables and breakfast selection with 2cmx2cm sized cheeses (2 pcs of each type total 4 types). Last day we have requested 4 pcs of boiled eggs for our kids as a snack during a long drive back to mainland. Face we saw was very unhappy, waited for a while than asked again. Answer was that they only have 2 boiled eggs, I was about to fume but my wife was in charge so I kept silent. Anyway than they bring 2 boiled eggs and asked my wife to sign “Take away food disclaimer” (check the picture) which was odd but we signed it. Eventually we paid for 5 star service and ended up with being our money wasted. We come Sanya at least once a year and been to most of the 5 star hotels around here, we will not repeat this mistake with Ritz Sanya again.

The experience was very good as you would expect from the Ritz Carlton, and the front desk staff were very friendly and kind. The beach was also very nice. However, I did feel that for the price, there might have been better options in the area that were more worth it. Worth comparing a bit more if you are looking right now.

Kyo, the supervisor, has a perform an outstanding service. I very appreciated the hotel service and his services.

I had an excellent experience at Ritz Carlton Yalong Bay. I will recommend to anyone. Thanks to Zoey who did everything to make this stay smooth and enjoyable.