Meliá Santiago de Cuba

Very clean rooms, beautiful swimming pool and lovely, friendly and helpful staff. The food offer is also very good considering this is Cuba and shortages of different things are common. We stayed on the 10th floor in "The Level" rooms, and got bottled water every day as well as practical items to help with being out and about such as packets of tissues to take out with us (not everywhere, including museums and restaurants, have toilet paper all of the time!) We had an excellent time here, and would recommend this hotel to anyone planning to visit Santiago de Cuba.

The best hotel in Santiago de Cuba !!! , workers are very friendly and helpful!!!, especially Pedro ( he was amazing 10/10) Super clean hotel , great music , my family love it, especially the pool area . We really enjoy our vacation there, we will back soon .

It’s a great hotel. Beautiful rooms, lobby, and garden. The food was good. Sometimes, water wasn’t available, but that was understandable given the conditions of Cuba. I’m not a swimming pool person, but it looked nice. The buffet was closed sometimes in the evening because there were less than 30 people in the hotel. But the Italian restaurant downstairs was an acceptable alternative. Especially the kind and helpful staff made it an unforgettable experience.

best hotel in Santiago de Cuba, very nice personal and we had a good welcome by Fernando at the reception. Very clean and nice to sit @ the lobbybar. Great room at the level floor, good breakfast, buffet open when tourists. Very good pizzas @ the italian bar. Oficina de cadec, some shops. Nice personal.

Of course Amelia is a valued name in international hotels, but here, there is a real lack of attention to detail. This is not the fault of staff, but management I guess. The hotel is an oasis and provides many facilities. Most staff are very pleasant and helpful - especially the porters / doormen. The customer service rep was very kind, but as a new member of staff carrying out management policy did place her in a difficult situation. The hotel offers suites for about 60% more than its rooms. The main benefit being a bathroom with jacuzzi. The problem; none of these functioned (none), and the bathtub had seen better days. My query with the hotel - if this extra does not exist - why charge the extra? The hotel has two lifts/elevators - one of which has been out of service "for a long time"... it really took a while waiting. The reception staff seemed very unfamiliar with reservation proceedings, with a very long wait for a room (after 3pm). The restaurant; food choices are good, but the washed linen ( napkins ), are badly stained.. All of these negatives, detract from what is a good central location with many helpful staff and a good atmosphere. It is worthwhile for a relaxing day or so, but please management, do your job, take pride in your hotel and give value for money!

El Santiago muy buena ubicacion, buen servicio y en especial su exelente personal . The breakfast team, incredible , very attentive. Lobby Caffe awesome team always smiling and trying their best so you can feel welcome. Reception area very nice peeps I visited The Santiago Hotel more than 3 times this year already and cannot thank enough Milagros at reservation area . I am always booking last minute requeasting few things last minute too and she always try her best to please me and I really appreciate your effort Milagros. Also want to thanks Fernando the tall guy at the reception for hus kindness every time he see us he has a nice smulr towards us Stayed July 10th No 201396