Guest User
September 14, 2024
Overall we loved our time at the Oceana, but for a luxury property a few things fell a bit short that we wanted to address.... Upon arrival we were greeted by the extremely friendly staff. I must say, the staff are exceptional here and go above and beyond to make your experience a memorable one. Shout out to GM Sara. When we arrived in our room we were pleased with how large it was and we loved the decor. The bed was overall comfortable and plenty of storage space for our luggage and clothes. However, the walls were filled with markings and the carpets were beginning to fray. For the price I was expecting the rooms to be in a bit better condition. We also quickly realized there was an issue with our shower head, it was basically trickling out water. We notified the front desk and they thankfully resolved this issue fairly quickly. Last point about the rooms, I'd suggest requesting a top floor room as we could hear footsteps above us and the cracking of the floor. The pool area was very relaxing. You're able to order food and drinks, and while they are certainly expensive, it was worth it. The pool was never too crowded, and was consistently quiet. It gets good sun throughout the day as well. The fitness center is just off the pool area and while smaller is still a great gym. We did walk to the beach one day but I should warn you it's a bit of a hike across the bridge. The location is great, walking distance to downtown Santa Monica with all it has to offer, yet far enough away that it's extremely quiet and safe. Each day we ventured out to a different area of town, there is so much to do and see just steps away from this property. We will certainly return to the Oceana - and would recommend you visit as well.