Hotels near Gray Matter - art + tools + oddities, Santa Fe

When checking in (12:15pm) we were told rooms were available but we would need to sit in the lobby for 45 min because if we check in before 1pm we are charged $75 extra. We are DIAMOND members. Also, breakfast allotment for Diamonds is about $3 less than the breakfast buffet, Really? Reached out to Hilton and they did nothing.

Stayed 2 nights for a meeting. Room was spacious but DARK, especially since 1 light bulb burned out and another blinking on/off. Called maintenance but nobody came. Bed was comfortable but the pillows flattened so much had to sleep on 3 of them. The lunches they served for the meeting were quite average (best part was dessert). Did not eat at the hotel restaurant or use the pool/spa. If you fly into the tiny Santa Fe municipal airport (SAF), be aware that there is NO public transportation or taxis. You will need to catch a ride via Uber or Lyft.

Good health, good breakfast, quiet

A shower is not simply a shower for me. A shower is a way of acclimating myself to the lucidity required to engage in everyday life. It is a way to mentally and physically prepare myself for whatever may lie ahead for me for the day. It's a routine that borders on a spiritual ritual to allow myself to function in the world at my maximum potential. I am not exaggerating, then, when I say my shower at The Inn and Spa at Loretto was one of the most uncomfortable experiences in my life. I awoke early in the morning in eager anticipation to enjoy everything Santa Fe has to offer, and as I watched the sun rise over the Sangre de Christo Mountains, marveling at the beauty of the New Mexico sunrise. All that was left for me was to take my shower and prepare for the day. Nothing could have prepared me for what happened next. I stepped into the bathroom and made my way over to the shower, and turned the knob as I always would to roughly halfway to initiate the process. As I anxiously waited to begin my shower routine, the bathroom quickly filled with steam. After the cool morning air this felt nice at first, but of course I didn't want to scald myself! I turned the faucet back towards the cool side as I stepped into the shower, expecting that I understood where I would reach a ”warm” temperature. Within seconds I was blasted with ice cold water as if straight from a glacier. Pain shot up my spine to my neck as the icy water rained upon me, and I reflexively turned the knob back towards the hot side, thinking I surely had found the ”happy medium”. Within moments I was engulfed in red hot water that felt as if it had just been boiled in a tea pot across my face and neck, stunning me yet again. Frustrated, I moved the shower head directly to the floor, spraying my feet with the same steaming water. I then carefully moved the faucet, one centimeter at a time towards the cold side, gauging the point at which the water would begin to cool. Amazingly, there was no change. After 10 or so careful movements of the knob, the water began to cool, to my great relief. However, within moments the ice cold water returned, once again sending shivers up my spine. After more experimentation and constant discomfort, it became clear that there were only two options for this shower: burning hot or ice cold. The rest of my shower was spent doing a horrible dance of moving between excessively hot and cold water, moving my body out of the water frequently to minimize the pain. I ultimately managed to do the bare minimum necessary to get myself clean, with the chance of a relaxing and revitalizing experience clearly being out of the question. This is not how I would want anyone to start their day, and I feel this should be unacceptable for a hotel with the stature and reputation of The Inn and Spa at Loretto. While the rest of my experience there was quite nice, this shower left me with an awful feeling for much of my day. I hope they are able to ensure that future guests do not have to go through an experience like this.

Excellent place to stay. Would highly recommend it. Location is perfect to experience Santa Fe!

Mixed feelings about this place. The hotel itself is OK. Not really five star but nice. The rooms are small. Our room on the second floor looked out over and old air conditioner. When we asked to be moved, the staff told us “we are stuck between two buildings. None of the rooms have a nice view”. It feels like the hotel is working at 20% staffing rate. Couldn’t get an evening drink in the bar/restaurant. No seating. We had two breakfasts. One was great (the eggs done an way). The second was pancakes. They were OK but the maple syrup on the menu was replaced with pancake syrup. Not what you expect from a $400+ per night hotel. The maid service was outstanding. They carefully refreshed and organized our room. Room service was only available 8am-8pm. Again not what you expect for the $. Overall, I would not probably not stay there again. Feels a little like you are paying for what it used to be and not what it is today.